What are the responsibilities and job description for the Program Manager position at Icon Design LLC?
Job Description:
Program Manager
Websites: www.iconfixtures.com and www.museumsbyicon.com
Role Summary:
We are seeking an energetic and detail-oriented Program Manager to lead complex projects and initiatives across diverse teams and departments. In this pivotal role, you will drive program development, oversee project portfolios, and ensure seamless execution aligned with organizational goals. Your leadership will foster a culture of continuous improvement, innovation, and collaboration, empowering teams to deliver exceptional results. If you thrive in dynamic environments and excel at managing multiple projects with precision, this opportunity is for you!
About Icon Design:
Icon Design is a world class provider of unique, high quality custom fixtures and furnishings, supplying brands around the world. Icon is the preeminent manufacturer of consumer environments, providing superior craftsmanship, comprehensive technical capabilities, world-class project management, and turn key retail services -- the complete solution for the retail, museum, financial, hospitality and point-of-purchase markets.
Key Responsibilities:
- Lead the planning, development, and implementation of programs, ensuring alignment with strategic objectives and stakeholder expectations.
- Manage initial client engagement: receive design requirements, define scope and timeline, request control samples, and collaborate to establish project budget and objectives.
- Source appropriate vendors, materials, and quotations, ensuring cost competitiveness and quality standards.
- Prepare and review cost and pricing spreadsheets, coordinate pricing approvals, and manage all contract and invoicing documentation.
- Oversee change orders, ensuring modifications are properly documented to maintain revenue integrity.
- Facilitate design approval stages: coordinate shop drawings, prototype samples, iterations based on client feedback, and capture approvals and revisions.
- Supervise production & fabrication, including issuing purchase orders, tracking supplier timelines, and managing logistics for imports and deliveries.
- Direct pre-delivery and site preparations: inspect fixtures, manage installation vendor selection, and confirm all shipping, permit, and documentation needs.
- Lead delivery and installation: coordinate on-site supervision, documentation of installation progress, and management of punch lists and client sign-offs.
- Ensure quality control and handover: conduct walkthroughs, address customer feedback, and archive project documents and drawings for future reference.
- Provide ongoing maintenance support, manage post-installation documentation, and facilitate client satisfaction follow-ups.
- Lead Gross Margin Improvement Initiative for related projects to drive cost savings, price increases, and value engineering
- Manage multi-store/multi-location project rollouts with locations spanning the globe.
- Utilize data analysis skills for project tracking, earned value management, and reporting to stakeholders via presentations or dashboards.
Desired Skills & Experience:
- Bachelor's degree in engineering, business, finance (or equivalent experience) required
- Strong analytical skills and meticulous attention to detail; able to review, organize, and draw insights from high volumes of data and documentation.
- Must be able to multi-task, able to take independent action, a problem solver, and possess excellent verbal and written communication skills
- Ability to analyze and interpret large datasets to drive project decisions, optimize costs, and forecast resource needs for multifaceted installations
- Demonstrated expertise in creating and maintaining complex spreadsheets
Why Join Icon?
- Competitive salary of $80,000 – $110,000/year, commensurate with experience and results.
- 401(k) plan with company match, comprehensive health, dental, and vision insurance, paid time off, and opportunities for professional growth.
- Work in a creative, high-performing team on projects with national and global impact.
Pay: $80,000.00 - $110,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $80,000 - $110,000