Transitional Housing Case Manager

Case Manager - Transitional Housing

 Job Summary 

The case management position requires patience and a balanced, professional outlook. The case 

manager will exhibit ICNA Relief USA’s values and serve as a positive role model for 

Transitional Housing clients. (SEE: Minimum Case Management Standards)

• Provides instruction and proper guidance to clients;

• Conducts client intake according to program policies;

• Develops Individual Service Plans as required by the program;

• Identifies benefits or entitlements that may be available to the client;

• Meets with the clients as required, to evaluate progress and assist client in developing and 

meeting individual goals;

• Research and have familiarity with local area (Delaware County, PA) services related to 

health and human services, developing and maintaining working relationships and 

collaborations;

• Provides the necessary referrals for services, including mental health and/ or substance 

abuse counseling;

• Advocates on the client’s behalf when necessary;

• Maintains data collection and case records as required by applicable program and 

company rules and regulations;

• Helps clients regain and maintain control over their lives, transition to independent 

living;

• Facilitates development of self-help skills, support systems, coping strategies, and 

increased hope and self-esteem that are central to the process;

• Ensures that clients adhere to the program rules and regulations and other duties as 

assigned by the Program Director or designee;

• Ensure client meets or exceeds personal action plan goals;

• Meet or exceed HIPAA regulations by law;

• Any other task assigned by Program Director, Area Manager or Site Coordinator. 

NECESSARY SKILLS:

• Experience providing case management services, including developing an individual 

service plan for at risk populations.