What are the responsibilities and job description for the Field Service Technician position at ICM Solutions LLC?
We are seeking a technically skilled and solutions-oriented field service technician to support our crushing service operations in Utah. This role provides direct support to equipment both in the shop and on customer sites. This role is expected to troubleshoot and resolve issues with both customer-owned equipment and company owned rental machines. The ideal candidate is hands-on, safety focused and committed to continuous improvement and team development.
Requirements:- Utilize and comply with company, customer, and facility safety programs, processes, and procedures
- Adhere to company and site lock-out tag-out requirements
- Ensure exceptional customer service by communicating effectively and providing timely solutions to their equipment related issues
- Build and maintain relationships with customers to enhance satisfaction and boost loyalty
- Troubleshoot and repair electrical and hydraulic issues
- Advise customers and best practices and provide solutions to unique problems often requiring custom solutions
- Accurately identify and effectively communicate parts and components needed to complete repairs
- Travel to customer sites for setup, configuration and commissioning of equipment
- Support rental equipment through repairs, de-commissioning, off-rent inspections and equipment repairs
- Maintain a professional and proper personal appearance following company policy
- Oversee and maintain company provided service truck, equipment, and job specific tooling
- Complete all the training courses required to maintain customer compliance
- Be willing to work out of town, on weekends, and overtime when required
- Perform all other duties as assigned
Preferred Experience
- High school diploma or equivalent
- 5 years’ experience related to crushing, screening, and heavy equipment repair
- Clean MVR (No more than 1 moving violation under the age of 25, and no more than 2 if over the age of 25)
- MSHA Certification
Travel Requirements
- Out of town as required
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).
