What are the responsibilities and job description for the Customer Support Representative position at iClassPro - Class Management Software?
Description
Start a New Career!
Great Pay Plus Bonus Potential!
Join the Team Behind the World’s Leading Class Management Software!
Are you passionate about helping people and creating exceptional customer experiences? iClassPro is looking for an enthusiastic and solutions-driven Customer Support Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing timely assistance, resolving inquiries, and ensuring a positive experience as a key part in shaping how customers feel about our brand. If you’re a strong communicator who thrives in a fast-paced environment and loves turning challenges into positive outcomes, we’d love to hear from you.
What You Will Do
We believe in taking care of our people.
We want to set you up for success from Day One. That’s why we use the Culture Index Survey - a quick tool that helps align your natural strengths with our roles and teams.All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application.
iClassPro is an Equal Opportunity Employer.Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.E-Verify is used to verify authorization to work in the U.S.
Start a New Career!
Great Pay Plus Bonus Potential!
Join the Team Behind the World’s Leading Class Management Software!
Are you passionate about helping people and creating exceptional customer experiences? iClassPro is looking for an enthusiastic and solutions-driven Customer Support Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing timely assistance, resolving inquiries, and ensuring a positive experience as a key part in shaping how customers feel about our brand. If you’re a strong communicator who thrives in a fast-paced environment and loves turning challenges into positive outcomes, we’d love to hear from you.
What You Will Do
- Responding to customer inquiries via phone, email, and live chat in a friendly and timely manner
- Troubleshooting issues and guiding customers through product features and solutions
- Resolving concerns efficiently while ensuring customer satisfaction
- Collaborating with internal teams to tackle more complex support cases
- Accurately documenting customer interactions and maintaining detailed records
- A genuine passion for delivering outstanding customer service
- 2 years of experience in a customer support role
- Excellent verbal and written communication skills
- Strong problem-solving abilities, especially in technical situations
- Ability to stay calm, empathetic, and professional under pressure
- Great attention to detail and solid organizational skills
- Experience using CRM or help desk platforms (a plus)
- Flexibility to work some Saturdays within a scheduled rotation
We believe in taking care of our people.
- Highly competitive compensation package plus Bonus Potential
- Robust PTO because work-life balance matters
- Comprehensive health benefits including medical, dental, vision, and more!
- Generous 401(k) contribution to help you plan for your future
- Fun company events that connect our team
- Career growth opportunities in a thriving, purpose-driven company
We want to set you up for success from Day One. That’s why we use the Culture Index Survey - a quick tool that helps align your natural strengths with our roles and teams.All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application.
iClassPro is an Equal Opportunity Employer.Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.E-Verify is used to verify authorization to work in the U.S.