What are the responsibilities and job description for the Customer Support Representative (Tech Support) position at iClassPro - Class Management Software?
Description
Join the Team Behind the World’s Leading Class Management Software!
Who We Are
At iClassPro, we’re more than just a software company — we’re on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities.
Our class management platform powers thousands of youth activity centers worldwide, helping them run more efficiently, grow their revenue, and achieve long-term success. We’re proud to have earned a spot on the Inc. 5000 list of fastest-growing private companies for three years running: 2023, 2024, and 2025!
What Drives Us
Our Core Values aren’t just words on a wall — they guide everything we do and who we hire:
We believe in taking care of our people.
All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application.
iClassPro is an Equal Opportunity Employer.
Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.
E-Verify is used to verify authorization to work in the U.S.
Join the Team Behind the World’s Leading Class Management Software!
Who We Are
At iClassPro, we’re more than just a software company — we’re on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities.
Our class management platform powers thousands of youth activity centers worldwide, helping them run more efficiently, grow their revenue, and achieve long-term success. We’re proud to have earned a spot on the Inc. 5000 list of fastest-growing private companies for three years running: 2023, 2024, and 2025!
What Drives Us
Our Core Values aren’t just words on a wall — they guide everything we do and who we hire:
- Commitment to Excellence
- Commitment to Customer Service
- Solutions-Focused Thinking
- Teamwork and Collaboration
- Taking Ownership
- Responding to customer inquiries via phone, email, and live chat in a friendly and timely manner
- Troubleshooting issues and guiding customers through product features and solutions
- Resolving concerns efficiently while ensuring customer satisfaction
- Collaborating with internal teams to tackle more complex support cases
- Accurately documenting customer interactions and maintaining detailed records
- A genuine passion for delivering outstanding customer service
- 2 years of experience in a customer support role
- Excellent verbal and written communication skills
- Strong problem-solving abilities, especially in technical situations
- Ability to stay calm, empathetic, and professional under pressure
- Great attention to detail and solid organizational skills
- Experience using CRM or help desk platforms (a plus)
- Flexibility to work varied shifts, including evenings and Saturdays
We believe in taking care of our people.
- Generous PTO because work-life balance matters
- Comprehensive health benefits including medical, dental, vision, and more!
- 401(k) contribution to help you plan for your future
- Fun company events that connect our team
- Career growth opportunities in a thriving, purpose-driven company
All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application.
iClassPro is an Equal Opportunity Employer.
Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.
E-Verify is used to verify authorization to work in the U.S.