What are the responsibilities and job description for the Help Desk Technician-IT514403 position at ICL?
JOB SUMMARY:
The Help Desk Technician is part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City area.
ESSENTIAL JOB FUNCTIONS:
- Provide tier 1 and 2 helpdesk support by phone, online and in-person through visits to NYC area locations.
- Follow established procedures to resolve common IT support requests.
- Provision and prepare IT equipment for staff.
- Maintain IT records, including asset management.
- Perform standard Active Directory management tasks.
- Assist with the development of and adherence to IT policies and procedures.
- Participate in on-call after-hours rotation schedule.
- Work with users to elicit the objectives behind their request and provide great customer service.
- Maintain a clean and well-organized work environment.
- Stay current with technology trends and continuously develop technical skills.
- Work on tasks and projects as assigned by supervisor.
EXPERIENCE:
- Providing exceptional customer service.
- Using Microsoft Windows and Office.
- Performing basic hardware and software installation and troubleshooting
- Collaborating with a team
- Utilizing strong written and verbal communications
QUALIFIATIONS:
- CompTIA A , Network or other technical trade certification.
- Prior technical training, education, or course work