What are the responsibilities and job description for the Sales Support Specialist position at ICHINEN USA Corporation?
Our Sales Support Specialist drives revenue by handling administrative, operational, and customer-facing tasks, freeing field representatives to focus on closing deals. They act as the central liaison between the sales team, clients, and internal departments like logistics, accounting, and production.
- Monday – Friday 7:30 am – 4:00 pm, ½ hour lunch: periodic team meetings outside of working hours
Core Responsibilities
- Customer Management:
- Process, track, and fulfill sales orders, quotes, and invoices while ensuring accuracy
- Act as the first point of contact for client inquiries, product information, shipping and issue resolution for our outside sales team
- Maintain and update customer records, contracts, and interaction history within ERP software
- Handles credit application process and communication
- Monitors customer questions and extends concerns to the regional salesperson responsible for efficient handling of time sensitive matters
- Operates as a backup for Toyota daily shipping documents, house account management, logistics, etc. when other sales team members are out of the office
- Marketing:
- Member of the marketing team
- Weekly marketing emails to all customers and potential customers. Creates, updates and distributes email list
- Collaborates with sales team to brainstorm and execute marketing campaigns
- Creates and delivers marketing materials as needed
- Participates in video creation, pictures, and social media pages
- Administration:
- Tracks sales performance indicators by establishing metrics and KPI’s for the outside sales team, supports quarterly and annual goals through collecting data to monitor trends
- Improves internal sales processes and documents
- Stalks the industry for missed opportunities or upcoming events where ICHINEN can make an impact
- Brings a new generation of technology knowledge, streamlining processes, social media and on demand information. Increased digital presence and ability to utilize AI to enhance our overall performance.
Skills necessary for the job:
- Med-High Level Excel skills – NON-NEGOIATIABLE
- BS or AS in business or similar education. Will except 3-4 years of like experience
- Advanced Microsoft Teams/Microsoft 365 skills combined with the ability to deliver user training, provide coaching, and promote adoption of technology solutions across the organization.
- Working knowledge of modern marketing and communication strategies, including digital content, social media, email campaigns, and team engagement across different demographic groups.
- Customer service experience
- Strategic account planning
- Curious, self-motivated and results driven
- Strong organizational and time-management skills
- Ability to sit for long periods of time and capable of walking, standing and lifting up to 30 lbs. occasionally