Information Management Analyst - Sharepoint and Power Platform

Description

ICF is seeking an experienced Information Management Analyst (Specifically SharePoint and Power Platform) to provide hands‑on technical and operational support for its NIH OCIO client. This role supports day‑to‑day operations by administering and enhancing SharePoint Online sites, developing Power Platform solutions, performing Excel‑based data analysis, and creating well‑documented workflows to support efficient, compliant operations. This position requires periodic onsite presence at our client location in Bethesda, Maryland.

Key Responsibilities

• SharePoint Online site administration and enhancement — Build, configure, and maintain SharePoint Online sites, pages, lists, libraries, permissions, views, and navigation. Support content updates and site organization and related internal collaboration spaces, and assist with site modernization, migrations, and quality assurance activities as needed.
• Power Platform solution development and sustainment — Design, build, enhance, and maintain low-code solutions using Power Apps, Power Automate, Power BI, and Microsoft Forms to streamline business processes, automate approvals, support data collection, and improve reporting visibility for OCIO stakeholders.
• Requirements gathering and process analysis — Collaborate with federal staff and project team members to understand business needs, clarify current-state processes, identify inefficiencies, and translate requirements into practical SharePoint and Power Platform solutions that improve operational effectiveness.
• Excel-based data analysis and reporting — Perform data aggregation, validation, and analysis using advanced Excel functions such as pivot tables, lookups, formulas, and other analytical tools. Transform disparate data inputs into clear, actionable reports, dashboards, and summaries that support management insight and decision-making.
• Website and content management support — Edit, format, and publish content for internal and public-facing web environments, ensuring information is accurate, current, and organized in a user-friendly manner. Support content refreshes, page updates, and basic website maintenance activities; familiarity with Drupal is required.
• Workflow documentation and process improvement — Develop and maintain clear workflow diagrams, standard operating procedures, job aids, and other documentation to support repeatable, efficient, and compliant operations. Recommend improvements to existing processes and help implement more streamlined approaches using Microsoft 365 tools.
• Testing, troubleshooting, and user support — Conduct solution testing, validate functionality, troubleshoot issues, and support user acceptance activities to ensure tools perform as intended. Provide responsive support to end users, resolve technical and content-related issues, and incorporate feedback into ongoing enhancements.
• Governance, coordination, and stakeholder engagement — Work closely with NIH OCIO stakeholders and ICF team members to align solutions with organizational priorities, governance practices, and operational needs. Help maintain sound information management practices, support adoption of collaboration tools, and communicate status, risks, and recommendations clearly to project leadership.
  
  

Key Qualifications

• Required Qualifications
• Bachelor’s degree
• 5 years of experience supporting SharePoint Online site administration, content management, permissions, lists, libraries, and page updates.
• Additional Qualifications
• Hands-on experience developing or supporting solutions using Microsoft Power Platform, including Power Apps, Power Automate, Power BI, and Microsoft Forms.
• Advanced Excel skills, including pivot tables, lookups, formulas, and data analysis for reporting and operational decision-making.
• Experience documenting workflows, standard operating procedures, and business processes in a clear, organized manner.
• Strong communication and stakeholder engagement skills, with the ability to work effectively with federal clients and cross-functional teams.
• Ability to work onsite periodically in Bethesda, Maryland.
• Preferred Qualifications
• Experience supporting federal clients, preferably within the National Institutes of Health or other HHS operating divisions.
• Familiarity with Drupal or other website content management systems for public-facing web updates.
• Knowledge of SharePoint governance, content lifecycle management, records management, and information organization best practices.
• Experience supporting process improvement, workflow redesign, or digital transformation initiatives in a Microsoft 365 environment.
• Familiarity with PowerShell, data integration, or light technical troubleshooting related to SharePoint and Microsoft 365 tools.
• Microsoft certifications related to SharePoint, Power Platform, or Microsoft 365 are a plus.
• Experience creating user guidance, job aids, or training materials to support adoption of new tools and processes.
  

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. 

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. 

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.  

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$108,476.00 - $184,409.00

Maryland Client Office (MD88)