What are the responsibilities and job description for the Receptionist position at ICE?
Overview
Job Purpose
NYSE Texas is seeking a professional, service-oriented Receptionist to support a fast-paced and growing office. This role serves as the first point of contact for employees, clients, and guests, delivering a seamless, professional, and hospitality-driven front-of-house experience.
The ideal candidate is personable, detail-oriented, and able to manage multiple priorities while maintaining a high level of professionalism and customer service.
Responsibilities
Job Purpose
NYSE Texas is seeking a professional, service-oriented Receptionist to support a fast-paced and growing office. This role serves as the first point of contact for employees, clients, and guests, delivering a seamless, professional, and hospitality-driven front-of-house experience.
The ideal candidate is personable, detail-oriented, and able to manage multiple priorities while maintaining a high level of professionalism and customer service.
Responsibilities
- Front of House & Guest Experience
- Greet and assist all visitors, ensuring a positive experience
- Manage guest check-in procedures and security protocols
- Coordinate with internal teams for guest arrivals and meetings
- Maintain reception area appearance and organization
- Answer and direct incoming calls in a professional manner
- Employee & Office Support
- Support administrative tasks as needed across departments
- Collaborate cross-functionally with Facilities, IT, Multimedia, and Events
- Support catering setup and basic event coordination
- Coordinate meeting room scheduling and readiness
- Assist with office supply tracking and light administrative tasks
- 3 years of receptionist, administrative, or customer service experience
- Strong communication and interpersonal skills
- Professional demeanor and presentation
- Ability to multitask and stay organized in a fast-paced environment
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Service-oriented with a proactive, positive attitude
- Ability to remain at front desk for extended periods
- Handle light lifting and office tasks as needed