What are the responsibilities and job description for the Ice Cream Scooper position at ICD Holdings LLC?
Description:
Our Ice Cream Scoopers (Purveyor of Yum), create magical and memorable moments in Parlor for all guests. Responsible for creating a positive guest experience by greeting guests, assisting with selection of handcrafted flavors and/or curated merchandise, answering questions, processing sales, and maintaining parlors.
- Hourly
- Tip eligible
Key Responsibilities:
- Customer Service: Scoop, serve and engage guests by greeting guests, answering inquiries about our decadent flavors and offering personalized recommendations. Provide consistent and correct scoop sizes.
- Sales & Transactions: Process sales, returns, and exchanges using the point of sale (POS) system. Promote sales, loyalty programs, and upselling techniques.
- Store Operations: Restock shelves, arrange merchandise, set up displays, maintain cleanliness, and perform inventory tasks such as receiving shipments.
- Visual Merchandising: Ensure the store is visually appealing, organized, and well-stocked.
- Loss Prevention: Follow safe work practices and security policies to prevent theft.
- Assist with other tasks as needed
- Previous experience in retail or food service preferred
- Flexible work schedules including weekends, holidays, days, and evenings.
- Ability to operate POS
- Basic math skills
- Strong communication and customer service skills
- Ability to stand, walk and lift moderate weights for extended periods
- Ability to form in fast-paced environments