What are the responsibilities and job description for the Dispute Resolution Specialist position at ICCU?
Performs various duties regarding dispute processing, resolution, and maintaining department efficiency. Ensures member satisfaction through courteous, accurate, and efficient service.
Duties and Responsibilities:
- Review, investigate, and process transaction disputes for cards, ACH, checks, Zelle, ATM, and other related transactional fraud claims
- Provide support to team members and others to ensure proper claim documentation and resolution
- Work with vendors and partners to complete assigned tasks
- Understand applicable regulations and compliance requirements
- Assisting with maintaining credit union policies, procedures, and training
- Additional duties as assigned
Qualifications:
Bachelor's degree preferred. 0-3 years' experience preferred. Excellent math skills and computer knowledge. Good communication and interpersonal skills. Ability to always maintain the confidentiality of Credit Union and member records.
Performance Standard:
A demonstrated cooperative and positive attitude toward members and other Credit Union staff. Logical, process-oriented thinker with a natural sense of urgency. Good interpersonal and client-handling skills with the ability to manage expectations and explain technical details. Accurate in balancing and account research. Professional in appearance, attendance, quality, and quantity of work performed. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by ICCU.
Physical Requirements:
- Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
- Sit for extended periods of time.
- Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
- Repetitive motion using wrists, hands, and fingers.
- Reach keyboards.
- Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).
The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.
Must be eligible for membership at ICCU to obtain employment.
ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.