Business Lending Manager

Under the direction of the AVP of Commercial Operations, manage Credit Union small business lending products and services to small and medium sized business throughout the community. Provide assistance and training for a team of business loan officers, underwriters and processors with a streamlined approach to create efficiencies and reach annual production goals.

Duties and Responsibilities:

• Supervise, coach and develop the small business lending team.  This position includes small business loan officers, underwriters and processing team members.
• Assure high standards for member and team-member satisfaction in all areas of team operations including productivity and workflow efficiency and resolution of member service issues, complaints and problems.
• Contributes to deposit growth by leading the teams to cross sell and promoting additional credit union products.
• Requires skills and experience in applicant interviewing and perceptive character judgment, loan structuring, credit analysis, loan processing and monitoring credit performance.
• Recommend performance metrics for speed, quality and efficiency.  Manage teams to achieve targets.  Periodically review and recommend adjustments to targets.
• Work directly with the IT department to find technological efficiencies to improve the member experience.
• Set and manage production goals
• Generate new business through existing clients, prospecting calls, referrals, and cross-selling efforts.
• Provide Business Loan Officers with assistance and training with loan structuring, pricing and covenants as necessary.
• Maintain in-depth product knowledge on all business services; able to provide quality referrals on business loans, merchant bankcards, Preferred Pay and other business products.
• Crosstrain team members as part of sales efforts may conduct formal training on products and sales techniques.
• Assist Credit Union with collection efforts on delinquent business loans as needed.
• Promote high levels service when working with members and team members throughout the loan process.
• Other duties as assigned.

Qualifications:

Bachelor's degree or equivalent experience. 2 year's business lending, team leading or related experience.  Ability to work under pressure and organize tasks for optimal performance. Excellent communication, relationship building and sales skills.

Performance Standard:

Must take pride in the department and the credit union, always meeting and exceeding member's expectations. Must be professional and courteous in manner, with a focus on attendance, quality and quantity of work performed. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by

Physical Requirements:

• Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
• Sit for extended periods of time.
• Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
• Repetitive motion using wrists, hands, and fingers.
• Reach keyboards.
• Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

Must be eligible for membership at ICCU to obtain employment.

ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.