Dispatch Manager

Description

Who We Are

ICAT is a leading global logistics solutions provider built on innovation, collaboration, and a commitment to excellence. Through our fully integrated network of offices and warehouse facilities across the world, we support clients facing high-stakes supply chain challenges, executing complex shipments with precision and accountability. As we expand our capabilities and market reach, we are seeking top-tier talent to support our continued growth

Why You Should Join

We offer a robust benefits package and a supportive, growth-oriented workplace that prioritizes professional development and encourages team members to advance in their careers.

The Opportunity

The Dispatch Manager oversees the daily operations of the dispatch department, ensuring the efficient scheduling, routing, and management of drivers and equipment to meet customer service commitments. This role provides leadership to the dispatch and customer service teams, drives operational excellence, ensures compliance with DOT/TSA regulations, and partners with warehouse and operations leadership to deliver high-quality, timely transportation service. The Dispatch Manager is accountable for staff performance, workflow optimization, and continuous process improvement.

What You'll Be Responsible For

Leadership & Operations Management

• Supervise daily dispatch operations, including driver assignments, routing, and on-time delivery performance
• Lead and develop dispatchers, customer service specialists, and support staff
• Establish and maintain departmental KPIs (on-time performance, productivity, response time, etc.)
• Monitor workload distribution and staffing levels to ensure adequate coverage across shifts
• Collaborate with warehouse and operations management to coordinate freight readiness, staging, and equipment utilization
• Maintain effective communication across teams to ensure seamless handoffs between dispatch, warehouse, and customer service
• Lead daily or weekly dispatch planning meetings to review performance, upcoming volumes, and service priorities
  
  

Compliance & Safety

• Ensure full compliance with DOT, TSA, OSHA, and company safety standards.
• Oversee driver credential verification (licenses, insurance, TSA/IAC certifications).
• Maintain and enforce company policies related to hours of service, load security, and driver safety.
• Partner with HR and Safety to address compliance or performance issues promptly.
  
  

Customer & Service Delivery

• Serve as point of escalation for customer or service delivery issues.
• Ensure timely and accurate communication to customers regarding delays, routing changes, or shipment updates.
• Partner with sales and account management teams to align dispatch operations with customer requirements.
  
  

Systems & Reporting

• Oversee use of the TMS, WMS, and GPS tracking tools to monitor driver activity and performance
• Ensure shipment documentation (BOLs, PODs, manifests) is accurate and filed timely.
• Generate daily, weekly, and monthly reports on operational performance, cost control, and service metrics.
• Identify process inefficiencies and lead continuous improvement initiatives.
  
  

Other Responsibilities

• Manage on-call coverage rotation and ensure operational readiness for extended hours or weekend requirements.
• Develop and train staff on new technologies, processes, and service standards.
• Support budget planning and cost management for the dispatch department.
• Other duties as assigned
  
  

Requirements: What we’re looking for :

• Highschool diploma or equivalent education and experience, additional technical or business coursework preferred
• 7 years of logistics or dispatch operations in freight forwarding
• 2 years leading others
• Strong experience in Route Optimization & Resource Management
• Thorough knowledge of TSA/IAC and DOT regulations preferred
• Proficiency with Microsoft Office products
• Bilingual (English/Spanish) a plus
  
  

Key Competencies

• Attention to detail
• Compliance and safety mindset
• Leadership and team coordination abilities
• Problem-solving and decision-making
• Collaboration across teams
• Highly motivated team player with an outgoing and positive work attitude
• Strong work ethic with a persistence in pursuit of objectives
• Understanding and responsive to situations that require a sense of urgency
• Customer focus with consistent in follow-up and follow-through
• Credible with a high level of personal integrity
• Loyal and dedicated to the success of colleagues and team members
• Optimistic toward all activities, able to transmit this optimism to others
• Adaptive to ICAT’s core values
  
  

Supervisory Responsibilities: Yes

• Direct supervision and accountability of staff
• Support team in setting and achieving goals and performance objectives
• Coach and mentor team members
• Identify department training requirements and conduct training as needed
• Hold regular individual 1x1 and team meetings.
• Clearly communicate department and individual initiatives / goals
• Develop, monitor and review regularly metrics and goals with team members
• Conduct performance appraisals; provide rewards and execute disciplinary actions/ workplace solutions for department staff
• Accountable for recruiting and hiring process for new hire requirements
• Maintain an environment that allows the team to be part of ICAT’s overarching goals and mission
  
  

Salary Range: $87,210 - $102,600