What are the responsibilities and job description for the Health Insurance Agency – Customer Service Assistant (Bilingual English/Spanish) position at ICARE SOLUTIONS AGENCY LLC?
*Health Insurance Agency – Customer Service Assistant (Bilingual English/Spanish)*
*Part‑Time / Full‑Time Weekends Required Paid Training & Paid Vacation*
## *About the Position*
We are seeking a *reliable, organized, and customer‑focused* Assistant to join our Health Insurance Agency. This role requires someone who is *bilingual (English & Spanish), professional, patient, and able to provide **undivided attention* to every customer. If you are already health insurance licensed or willing to become licensed, we want to meet you.
## *Key Responsibilities*
- Provide excellent customer service in English and Spanish
- Assist clients with applications, policy questions, updates, and documentation
- Handle calls, messages, and walk‑ins with *kindness, patience, and professionalism*
- Follow directions accurately and maintain an organized workflow
- Demonstrate a strong *sense of urgency* when resolving customer needs
- Maintain accurate records and data entry
- Support agents with administrative tasks
- Protect customer privacy and follow compliance guidelines
## *Required Skills & Qualifications*
- *Bilingual: English & Spanish*
- Licensed in Health Insurance *or willing to obtain a license*
- Strong customer service and communication skills
- Reliable, dependable, and punctual
- Positive attitude and a friendly smile
- Problem‑solver with the ability to stay calm under pressure
- Proficient in *Microsoft Word, Excel, and Windows*
- Organized, detail‑oriented, and able to follow instructions
- Available to work *weekends*
## *Benefits*
- *Paid Training*
- *Paid Vacation*
- Growth opportunities within the agency
Pay: $10.00 - $13.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $10 - $13