Medical Receptionist

FRONT OFFICE SPECIALIST FRONT OFFICE SPECIALIST

Be the Welcoming Face of Our Brand New Pediatric Clinic
icare pediatrics | 3400 Pine Tree Rd, Suite 102, Lansing, MI 48911 | icarepeds.com
Full time, long term position | Monday through Friday, 8:00 AM to 4:00 PM | No evenings, no weekends

$16 to $18 per hour, based on pediatric or family medicine office experience

THE ROLE
We just opened something special: a brand new, beautifully designed pediatric clinic near Patient Care Dr. We’re looking for the right person to be the first face families see when they walk through our navy blue door.

This is not a revolving door front desk job. We want someone who wants to settle in, become the heart of our front office, know our families by name, and make this clinic their professional home for years to come. If you bring calm to a busy waiting room, steadiness to a ringing phone, and warmth to a nervous parent, you are exactly who we hope to meet.

WHAT YOUR DAY LOOKS LIKE

• Welcoming children and families, often at their most worried moments, with patience and kindness
• Answering phones, texts and MyChart messages, and scheduling appointments with care and accuracy
• Verifying insurance before every visit and collecting copays and balances
• Checking families in and out smoothly
• Keeping patient information accurate in Epic
• Helping families with billing, insurance and paperwork questions
• Being a steady, dependable partner to our providers and clinical team

WHO THRIVES HERE

• Calm under pressure: you stay steady and kind when the phones are ringing and the waiting room is full
• Highly reliable: you show up on time, every day, and people can count on you
• A true team player: you jump in to help providers, nurses and coworkers without being asked
• Tech savvy: you learn new systems quickly and enjoy using technology to work smarter; Epic EMR experience strongly preferred
• Wants to grow with us: you’re looking for a long term home, not a short stop, and you want to build your career as our practice grows
• Front desk experience in a medical office; pediatrics or family practice a plus
• Comfortable with insurance verification (Availity, CHAMPS) and collecting payments
• A warm, clear communicator who takes pride in doing things right the first time

WHAT WE OFFER

• Monday through Friday, 8 AM to 4 PM: no evenings, no weekends, your time is yours
• Dental, vision and disability insurance
• Paid time off
• State of the art technology: Epic EMR, Weave phone and texting, MyChart, and smart tools that take the busywork off your plate, with full training and support
• A brand new, calm and thoughtfully designed clinic
• A physician owned, physician led practice where the front desk is treated as essential, not interchangeable
• Structured growth: reviews at 30, 60 and 90 days, with more responsibility and pay growth for those who excel
• Meaningful work: every day, you help children get the care they need

ABOUT US
icare pediatrics is an independent, physician owned pediatric practice caring for families in Okemos and now Lansing. We value kindness, accountability, experience and exceptional care, for our patients and for each other. Learn more about us at icarepeds.com.

APPLY TODAY
Apply through Indeed or send your resume to hr@icarepeds.com. Visit icarepeds.com to meet our team and see our new clinic. We read every application personally, and we’d love to meet you.

icare pediatrics is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, color, religion, sex, national origin, disability, or any other protected status.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Application Question(s):

• Excellent communication skills, strong medical billing knowledge/Insurance verification expertise, referral coordination knowledge.

Experience:

• Medical office management: 3 years (Required)
• Pediatrics or Family Medicine Receptionist: 2 years (Required)

Work Location: In person

Salary : $16 - $18