Reviews Manager

Job Summary

The Reviews Manager supports key review activities for ICANN’s multistakeholder community, in compliance with the ICANN Bylaws and organizational standards and best practices. The role is responsible for facilitating community review work to achieve effective review outcomes, working collaboratively with internal and external stakeholders (ICANN community volunteers, Board of Directors and the organization). Project management responsibilities include supporting completion of projects on time, within budget, and within scope.

Key Responsibilities & Duties

The role ensures that the lifecycle of reviews supports ICANN’s accountability principles and enhances the effectiveness of the ICANN multistakeholder model of governance by managing:

Project Planning and Monitoring

• Ensures that the internal cross-functional governance framework is strategically focused, operationally efficient, and effective.
• Manages, supports, and participates in the definition of project scope and objectives, involving relevant stakeholders.
• Identifies and escalates project dependencies and risks as required.
• When needed, manages changes to the project scope, project schedule, and project costs.

Project Communication

• Supports the project team’s relationship with stakeholders, including globally distributed group leadership and membership for the relevant review activity.
• Provides regular and transparent communications among team members, following ICANN-specific standards and methods.
• Prepares/presents status updates to a variety of audiences.

Project Management

• Tracks completion of action items, deliverables, and resolution of issues.
• Manages and coordinates work efforts of diverse cross-functional staff and community groups.
• Facilitates timely and productive engagement among parties involved in reviews to ensure that review observations and findings are based on accurate and factual information and that recommendations are constructed for optimal impact.
• Manages cross-functional work to develop discussion drafts, feasibility assessments, factual analysis of public comments, and other materials.

Implementation of Recommendations

• Serves as a subject matter expert on the review process, providing guidance and context as needed, including alignment with relevant cross-functional initiatives.
• Ensures process and governance integrity across all phases of the review lifecycle.
• Identifies and leads/manages strategic opportunities to leverage efficiencies and effectiveness across areas of work throughout the organization.

Required Knowledge, Skills, and Abilities (KSAs)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Good management and strategic skills, with experience managing complex projects across an organization.
• Strong project management skills, with the ability to deliver results on schedule and within budget. Strong ability to identify and mitigate risks.
• Good presentation, group facilitation, and consensus-building skills.
• Highly evolved diplomacy and emotional intelligence skills.
• Strong ability to analyze complex situations and prepare compelling briefings, presentations, and rationale. Strong process improvement orientation.
• Ability to thrive in complex and evolving environments and deploy consultative skills to manage change.
• Demonstrated ability to:
  • Work independently and in teams to identify and solve complex problems and recommend best practices and solutions.
  • Develop project plans, resource needs, budgets, and forecasts and manage to plan.
  • Effectively report status on projects/processes to management and peers.
  • Multi-task and manage projects with attention to detail in a fast-paced environment.
  • Socialize new ideas across departments and groups.
  • Write and communicate clearly at an appropriate level for multiple audiences.
  • Work effectively and efficiently with stakeholders of diverse backgrounds, cultures, and skill sets to enhance the quality and effectiveness of ICANN operations, policies, and strategies.
• Ability to work in a global environment, including availability to track and respond to items as needed outside of usual business hours.
• Ability to travel globally as required.

Education and Experience Requirements

• Requires a Bachelor's degree and a minimum of 8 years of professional experience, including 6–8 years of experience working in a project management environment.
• Project Manager Certification (such as PMP) preferred.

Language

• Fluency, both written and spoken, in English is required.
• Fluent written and spoken language skills in any of the other official United Nations languages is strongly preferred.

Working Conditions & Physical Requirements

• Work is performed in a normal office environment with limited privacy and some exposure to background noise.
• While performing the duties of this job, the employee is frequently required to stand and walk. The employee regularly is required to sit. The employee is frequently required to talk or hear; use hands and arms to reach, handle, or feel. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
• The employee may occasionally lift and/or move up to 25 pounds.