GDD Accounts Manager

Job Summary

To reach another person on the Internet you have to type an address into your computer – a name or a number. That address, a domain name, has to be unique so computers know where to find each other. Registry operators and Registrars are the distribution network for domain names. ICANN’s GDD Accounts and Services team is responsible for managing ICANN's relationships and contracts with registry operators and registrars, collectively ICANN’s contracted parties. In partnership with our operations team, we provide services based on contracts, policies, and procedures and support to the global network of contracted parties.

The GDD Account Manager is responsible for creating and maintaining professional relationships with contracted parties. The GDD Account Managers help ICANN understand and analyze the Domain Name Industry, identify trends, and emerging risks or opportunities. An effective Account Manager can receive information and share it with appropriate context with the relevant teams inside ICANN and similarly can effectively convey key messages from ICANN to their accounts. Account managers will routinely interact with a variety of teams and departments across ICANN, and be called on to participate in cross-organizational projects or activities in areas such as contract negotiations and compliance, service definition and development, market analysis, and policy implementation, with a strong focus on multi-stakeholder collaboration.

Key Responsibilities & Duties

• Participate in a highly talented team of global professionals based in various locations around the globe.
• Build and maintain positive working relationships with contracted parties and other stakeholders within the ICANN community.
• Understand the domain name marketplace and serve as a subject matter expert within ICANN org and as requested by community members, in person and in writing.
• Interpret policies and agreements and lead staff efforts to implement new policies in consultation with relevant stakeholders within the organization and community.
• Represent ICANN org by meeting and collaborating with contracted parties and other stakeholder groups at domain name industry events.
• Participate in and occasionally lead workshops and other sessions during ICANN meetings.
• Create and provide regular metrics to manage, measure, and report progress to stakeholders, management, and staff.
• Work constructively with other ICANN org departments and the community to implement consensus policy recommendations developed by the community.
• Be an exceptional team player and be comfortable working in a highly diverse, multicultural, and dynamic environment.
• Other duties as assigned or requested.

Required Knowledge, Skills, and Abilities (KSAs)

(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

• Strong oral and written communication skills in English language with demonstrated ability to effectively inform and influence.
• Ability to multi-task and work in a fast paced, diverse team environment.
• Broad understanding of technical issues involving the Internet and DNS industry.
• Ability to adapt to new technologies, organizational and procedural changes and to work independently with minimal supervision on complex, non-routine issues.
• A creative problem solver with experience negotiating with internal and external partners.
• Experience with analyzing and interpreting policy and contractual provisions.
• Highly organized and detail-oriented with the ability to manage work on concurrent projects.
• Demonstrates a strong work ethic and is committed to seeing tasks through to completion.
• Broad knowledge and experience in public policy research and analysis is a plus.
• Commitment to organizational principles of accountability and transparency.

Education and Experience Requirements

• Bachelor’s Degree required, Master’s Degree (MBA) preferred, Study in Public Policy desired.
• Minimum eight (8) years of experience with a Bachelor’s Degree or a minimum six (6) years of experience with a Master’s Degree.
• Experience working in the domain name industry is a plus.
• Experience working with contracts and legal documents or managing vendors is a plus.
• Prior international experience preferred.

Language

• Fluency, both written and spoken, in English is required.
• Fluent written and spoken language skills in any of the other official United Nations languages is strongly preferred.

Working Conditions & Physical Requirements

• Willingness and ability to travel domestically and internationally 15% of the time, or as needed.
• Work is performed in a normal office environment with limited privacy and some exposure to background noise.
• While performing the duties of this job, the employee is frequently required to stand and walk. The employee regularly is required to sit. The employee is frequently required to talk or hear; use hands and arms to reach, handle or feel. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
• The employee may occasionally lift and/or move up to 25 pounds.