What are the responsibilities and job description for the Patient Experience Representative position at ICAN?
Are you passionate about making a genuine difference in families’ lives? Do you thrive in a dynamic, collaborative environment where play, kindness, and purpose guide every action? Join ICAN Children’s Therapy and help build a future where children can shine their brightest!
About ICAN Children’s Therapy
At ICAN, we believe every child deserves to thrive. Our passionate, multi-disciplinary team works collaboratively with children and their families to unleash each child's potential through innovative, evidence-based therapy. We foster a vibrant workplace that empowers team members to lead, grow, and create positive impact—together.
What You’ll Do
As a Patient Experience Representative, you are the heartbeat of our front desk and the first step in every family’s journey with ICAN. You’ll:
ICAN Children’s Therapy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About ICAN Children’s Therapy
At ICAN, we believe every child deserves to thrive. Our passionate, multi-disciplinary team works collaboratively with children and their families to unleash each child's potential through innovative, evidence-based therapy. We foster a vibrant workplace that empowers team members to lead, grow, and create positive impact—together.
What You’ll Do
As a Patient Experience Representative, you are the heartbeat of our front desk and the first step in every family’s journey with ICAN. You’ll:
- Own the front desk experience: Keep a tidy, welcoming space and set a positive tone for all who enter.
- Greet and guide families: Offer compassionate, knowledgeable assistance—making every guest feel special.
- Coordinate patient schedules: Master multitasking as you schedule, reschedule, and support timely, accurate appointments for our children and families.
- Champion communication: Provide responsive, empathetic, and thorough updates in person, on the phone, and via email.
- Support quality care: Facilitate the intake process, maintain detailed records, and help families navigate billing with care and clarity.
- Solve problems and celebrate wins: Collaborate with therapists and colleagues to proactively address families’ needs and create joyful experiences.
- You genuinely love building relationships and learning each family’s story.
- You stay upbeat and motivated—embracing new challenges with a solution-focused attitude.
- You’re organized, detail-oriented, and skilled at making fast, thoughtful decisions.
- You believe communication is at the heart of great service.
- You bring a growth mindset—seeking out opportunities to expand your skills and advance your career.
- Experience in a medical, reception, or customer service setting (medical scheduling a plus)
- Confident in English (oral & written); extra languages are a plus!
- Familiarity with office technology (phone, copier, printer, EHR or scheduling systems)
- Proven record of reliability and professionalism. Background check required.
- Able to manage multiple tasks and timelines with grace under pressure
- Growth Opportunities: We’re committed to developing your potential and promoting from within.
- A Mission That Matters: Every day, your work helps kids and families.
- Inclusive Culture & Teamwork: We celebrate your unique strengths and play, fast, kind, and together!
- Benefits: (Health insurance, 401k, PTO, professional development, mentorship)
ICAN Children’s Therapy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.