Housekeeping Turndown Attendant

A little bit about your day:

Reporting to the Executive Housekeeper, every day is different, but you will mostly be:

• Promote InterContinental service philosophy and style through our people attributes.
• Maintain impeccable personal grooming standards to uphold the professional and property style of the hotel.
• Attend shift briefings daily at the start of your shift.
• Retrieve assignments and other tools essential for your shift.
• Ensure proper PPE (Personal Protective Equipment) is worn and adhere to health and safety protocols while performing tasks.
• Ensure all chemical bottles are properly labeled following MSDS (Martial safety data sheet guideline)
• Clean and service assigned rooms according to established sequence of service, standards and procedures.
• Arrange for the pickup of used dishes and refresh the welcome amenity by notifying in-room dining.
• Provide meticulous and personalized turndown service for guests' rooms, including refreshing linens, adjusting lighting, placing amenities, and preparing the rooms for a restful night.
• Create a serene and relaxing atmosphere by adjusting lighting; set the television to the designated music channel.
• Place turn-down trays on the nightstand with the amenity and a personalized note with bottled water.
• Ensure clothing left around the room is neatly folded or draped, and shoes are paired out of traffic area.
• Ensure ice is provided during evening service.
• Ensure that all in-room amenities, such as toiletries, refreshments, and collateral materials, are replenished to meet our guests' expectations.
• Ensure the bathrobe is elegantly folded, clean, and in excellent condition.

What We need from you:

• A Minimum of two years of housekeeping experience in a luxury hotel is preferred.
• Essential verbal and written communication skills.
• Outstanding organizational abilities and skills for taking initiative, problem-solving, multi-tasking, and prioritizing.
• Passionate about hospitality and providing an outstanding guest experience.
• Carrying or lifting items weighing up to 50 pounds and pushing or pulling up to 100 pounds.
• Ability to stand, stoop, and bend repetitively.
• Flexible schedule, able to work evenings, weekends, and holidays.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.