Housekeeping Admin Coordinator: Bilingual - English & Spanish (Full Time) - InterContinental Houston

About us:

Do you see yourself as a Housekeeping Coordinator? What's your passion? Whether you're into books, camping, or museums, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Revel in modern design paired with unrivaled hospitality in the heart of the Texas Medical Center at the InterContinental Houston. Adjacent to the world’s largest medical center, our hotel provides easy access to the city's top attractions with METRORail, which is within walking distance of the property. Discover Houston's fine dining, renowned international arts, and famous Museum District. Stay with Confidence in the world's first hotel with the IVP Air Filtration System.

A little taste of your day:

• Conducting market and competitor analysis
• Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards
• Responsible for entering accurate room status into the computer daily and investigating discrepancies
• Maintains and updates administrative data
• Maintains working area and equipment in a proper state of cleanliness and repair
• Complies with hotel’s health, safety, and hygiene policies and adheres to conduct personnel grooming and hygiene standards
• Attends meetings and training sessions as required
• Is multi-skilled as a Room Attendant as well as Housekeeping Supervisor
• Work effectively with customers and colleagues from different cultures
• Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
• Anticipate guests’ needs, handle guest inquiries, and solve problems
• Create a positive hotel image in every interaction with internal and external customers
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Adhere to InterContinental Hotel Group Code of Conduct
• Adhere to Housekeeping Policies and Procedures
• Report problems to Management with suggestions for resolution
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• May regularly assist with deep cleaning projects
• May have turndown duties
• May assist with other duties as assigned

What we need from you:

• Previous administrative experience in the hotel or similar experience as a Housekeeping Coordinator in a 4* or 5* hotel
• Must be able to speak both English and Spanish fluently
• Telephone Etiquette
• Knowledgeable in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
• Previous experience in Opera, HOT SOS, and purchase orders is an advantage
• Organizational skills

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

What we offer:

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. WE OFFER FREE PARKING & FREE MEAL WITH EACH SHIFT WORKED.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

Not Applicable for Colorado Applicants

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.