What are the responsibilities and job description for the Customer Service Coordinator position at IBP?
As a Customer Service Coordinator at Storm Master Gutter, you will play a crucial role in ensuring our customers receive outstanding service and support. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and helping to create a positive customer experience
Key Responsibilities:
- Demonstrate excellent communication and interpersonal skills.
- Handle inbound and outbound calls.
- Enter call notes into the system accurately.
- Perform data entry tasks.
- Send emails, scan documents, and assist with building web portals.
Role Requirements:
- 1-2 years of customer service experience.
- Basic proficiency in Microsoft Office applications.
- Excellent verbal and written communication skills.
- Strong data entry skills with attention to detail.
Hourly Rate: $16.00-$22.00 per hour, depending on experience
Schedule: Monday-Friday, 8:30 AM-5:00 PM
Physical Demands:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The employee must be able to lift light to moderate weights and sit for extended periods while working at a computer.
Benefits:
- Competitive hourly wage
- Medical, dental, and vision coverage
- Company-paid life insurance
- Longevity Stock Program
- IBP Foundation
- Scholarship opportunities
- Paid vacation and holidays
- Employee Financial Assistance Program
- Opportunities for growth and advancement.
- 401(K) (Pre-Tax and Post-Tax) Roth 401(k) with company matching
- Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance
Storm Master Gutters is part of the Installed Building Products (IBP) family of companies. Honesty, integrity, friendly service, and clear communication are fundamental to who we are. We have been specializing in rain gutters for more than 40 years. Storm Master Gutters' seamless rain gutters and leaf guard protection help ensure that rainwater flows properly, protecting your home and landscape from costly water damage.
Explore your next career opportunity and become part of the Storm Master Gutters team. Join Storm Master Gutters today!
EEO Statement
We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Salary : $16 - $22