International Sales Representative I

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience. Time Type: Full time This is an in-office position. Department: 320 International Deposit Services Job Summary: The International Sales Representative is responsible for relationship building and driving the IBC experience by providing personalized international and domestic banking services carried out accurately and efficiently in a fast-paced environment with a “We Do More” attitude. This position supports an international officer who manages international and domestic high net-worth bank customers. Job Description: ESSENTIAL JOB FUNCTIONS The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents. Listens carefully, creates connections, and establishes relationships with long-term and prospective high net-worth international and domestic customers by suggesting bank products and services that will meet their needs. Refer products and services through the bank’s referral system. Drives the customer IBC experience by providing personalized service to customers for account-related transaction requests (checking, savings, certificates of deposits, loans, wire transfers, etc.) to comply with bank’s policies and procedures. Under the One Team Concept, the international sales representative and international officer have monthly sales goals to meet. Assists international officer to prepare loans secured by certificates of deposit; also supports with loan collection, overdrafts, and assists the customer resolve issues. Logs and updates the bank’s Customer Relationship Management (through Horizon) system with notes regarding customer interaction and transactions. Follow-up with customer due-diligence, dormant accounts, foreign status recertification. Provides basic online banking customer support. Assists customers with credit and debit card needs, as well as orders and ensures delivery of check orders, debit cards, etc. Update customer contact information and records. Trains on Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Reg E, regulations, Federal Deposit Insurance Corp. (FDIC) coverage and ensures compliance with regulations when servicing customers in order to service high-risk customers. Attends meetings, events and participates in the bank’s outreach projects. Other duties as assigned. SKILLS Strong bilingual skills - must be fluent in English/Spanish Excellent verbal and written communication skills (English/Spanish) Customer service oriented (can begin conversation, build rapport, and promote products and services based on customer needs) Highly motivated and self-starter Problem resolution Time management Goal oriented and focus on results Strong math skills and an understanding of currency exchange Attention to detail, discretion and confidentiality essential Microsoft Office skills (Outlook, Word, Excel, PowerPoint) Team player; builds relationship with international team to maximize customer experience. EDUCATION/KNOWLEDGE/EXPERIENCE High school graduate or GED equivalent Prior sales or office work a plus; banking experience preferred Knowledge of Mexican identification documents a plus IBC Bank was founded in 1966 to meet the needs of small businesses in Laredo, Texas. The bank's success is a result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. Our commitment to "Do More" for the communities we serve permeates our company from top down. The success of IBC and it's 50 consecutive years of growth and profitability are due to strong leadership, customer centric business philosophy and our motto of "Doing More" in our communities. Wait there's more! We offer a comprehensive benefits package, based on eligibility, benefits include: Medical Plan Employer Paid Life Insurance Flexible Spending Program 401k Profit Sharing Program Supplemental Benefit Programs such as: Vision, Dental, Disability Tuition Assistance Program Sick Leave Vacation Paid Holidays