What are the responsibilities and job description for the WW Technology Expert Labs Services Offering Leader position at IBM?
Introduction
Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business. Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.
Your Role And Responsibilities
The Technology Expert Labs Services Offerings Leader is a strategic role responsible for driving growth and revenue for Services Offerings across IBM Software and Infrastructure. In order to scale, Technology Expert Labs wants to grow sales of repeatable, pre-scoped deliverables from 7% to 50% of the our total revenue.
Key Responsibilities
Bachelor's Degree
Required Technical And Professional Expertise
Professional Services Leadership Experience: Seasoned technical leadership and credibility, with proven experience of defining and implementing a consistent strategy and framework to drive adoption of complex, enterprise-grade technology solutions.
Project Management Skills: Applied knowledge and skill on project management and program management including creating and executing project management plans including, scope and change controls, communication plans with stakeholder meetings, status reporting and project health metrics, and deliverables management with time and financial controls.
Global Service Experience: Demonstrated knowledge of portfolio and program management techniques and frameworks for services/consulting type business globally.
Experienced Problem Solver and Influencer: Adept at navigating matrixed and cross-functional organizations to resolve issues, propose risk mitigation strategies and provide project direction that quickly builds credibility and influences as a trusted advisor.
Preferred Technical And Professional Experience
Knowledge in IBM services delivery and subscription offerings as well as IBM QTC systems and processes
Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business. Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.
Your Role And Responsibilities
The Technology Expert Labs Services Offerings Leader is a strategic role responsible for driving growth and revenue for Services Offerings across IBM Software and Infrastructure. In order to scale, Technology Expert Labs wants to grow sales of repeatable, pre-scoped deliverables from 7% to 50% of the our total revenue.
Key Responsibilities
- Lead definition and implementation of a consistent strategy and framework for IBM Software and Infrastructure Services Offerings
- Manage the end-to-end development and tracking of Services Offerings that resonate with the market and drive growth and revenue
- Develop and manage processes to continually assess and improve Services Offerings
- Partner with sales, finance and legal teams to define transaction methods for Services Offerings that map to customer and services delivery requirements such as milestone based revenue recognition
- Partner with CIO and tooling teams to simplify the sale of Services Offerings across channels and allow for auto-attach of Services Offerings to IBM Software sales
Bachelor's Degree
Required Technical And Professional Expertise
Professional Services Leadership Experience: Seasoned technical leadership and credibility, with proven experience of defining and implementing a consistent strategy and framework to drive adoption of complex, enterprise-grade technology solutions.
Project Management Skills: Applied knowledge and skill on project management and program management including creating and executing project management plans including, scope and change controls, communication plans with stakeholder meetings, status reporting and project health metrics, and deliverables management with time and financial controls.
Global Service Experience: Demonstrated knowledge of portfolio and program management techniques and frameworks for services/consulting type business globally.
Experienced Problem Solver and Influencer: Adept at navigating matrixed and cross-functional organizations to resolve issues, propose risk mitigation strategies and provide project direction that quickly builds credibility and influences as a trusted advisor.
Preferred Technical And Professional Experience
Knowledge in IBM services delivery and subscription offerings as well as IBM QTC systems and processes
