Technical Business Analyst

Your Role And Responsibilities

Technical Business Analyst, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US (Up to 60% telecommuting permitted):

• Gather requirements, design solutions, and plan for project execution.
• Provide testing, implementation, and post-implementation support for system changes.
• Create functional specification documents, process workflows, and standard operating procedures (SOPs) for new enhancements.
• Support strategic initiatives from planning through execution by identifying risks and tracking progress.
• Coordinate with teams to resolve production incidents promptly and ensure system recovery.
• Demonstrate expertise in implementation design, testing execution, internal communication, and independent task management.
• Develop work plans and deliver outcomes aligned with cloud implementation roadmaps and methodologies.
• Perform data mapping to migrate or transfer third-party application data into the Salesforce cloud platform using API integration.
• Work with core Salesforce objects such as accounts, contacts, reports, tasks, service requests, and dashboards, and create custom objects or applications based on business requirements.
• Manage deployments across environments using change sets and assist with code migration from Sandbox to Production using CI/CD and Salesforce DX.
• Adhere to defined deployment procedures for production and non-production environments.
• Utilize: JIRA, Salesforce CRM, SQL, Tableau, MS Visio, Lucid chart, Veeva iMR, Postman, Python, Gitlab, Monday.com.
  
  

Required: Master’s degree or equivalent in Engineering or related (employer will accept a Bachelor's degree plus five (5) years of progressive experience in lieu of a Master’s degree) and one (1) year of experience as a Business Analyst or related. One (1) year of experience must include utilizing JIRA, Salesforce CRM, SQL, Tableau, MS Visio, Lucid chart, Veeva iMR, Postman, Python, Gitlab, Monday.com. $150550 to $197400 per year. Full time.AV212.

Required Technical And Professional Expertise

Master’s degree or equivalent in Engineering or related (employer will accept a Bachelor's degree plus five (5) years of progressive experience in lieu of a Master’s degree) and one (1) year of experience as a Business Analyst or related. One (1) year of experience must include utilizing JIRA, Salesforce CRM, SQL, Tableau, MS Visio, Lucid chart, Veeva iMR, Postman, Python, Gitlab, Monday.com.