Process Intelligence - Sr. Managing Consultant

Introduction

IBM’s fast-growing Process Intelligence Practice is seeking a Senior Manager to lead and expand our capabilities across go-to-market (GTM), delivery, and offering development. This is a strategic leadership role for a seasoned professional with deep expertise in process intelligence, process mining, and business transformation. You will be instrumental in shaping IBM’s approach to helping clients unlock value through data-driven process insights and automation.

Your Role And Responsibilities

Go-to-Market (GTM) Leadership

• Develop and execute GTM strategies for process intelligence solutions across industries and regions.
• Partner with IBM sales, marketing, and alliance teams to identify target markets, define messaging, and drive client engagement.
• Represent the practice in client briefings, industry events, and thought leadership forums.
  
  

Delivery Excellence

• Lead complex process intelligence engagements, ensuring successful delivery and measurable business outcomes.
• Oversee multidisciplinary teams including consultants, data analysts, and technology specialists.
• Guide clients in leveraging process mining tools (e.g., Celonis, SAP Signavio, IBM Process Mining) and integrating insights into transformation programs.
• Ensure delivery quality, client satisfaction, and adherence to IBM’s methodologies and standards.
  
  

Offering Development

• Collaborate with global teams to design, refine, and scale IBM’s process intelligence offerings.
• Identify emerging trends and technologies to evolve the practice’s portfolio and capabilities.
• Develop frameworks, accelerators, and best practices to drive consistency and innovation across engagements.
• Contribute to internal training and enablement materials to build practice-wide expertise.
  
  

This job can be performed from anywhere in the US.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• 7–10 years of experience in process intelligence, process mining, business process management, or operational excellence.
• Demonstrated success in developing Go-to-Market (GTM) strategies and leading client delivery.
• Proven track record in managing large-scale transformation or analytics projects.
• Strong understanding of process mining platforms and data analytics.
• Exceptional communication, stakeholder management, and leadership skills.
• Experience working in consulting or professional services environments.
  
  

Preferred Technical And Professional Experience

• Experience with tools such as Celonis, SAP Signavio, IBM Process Mining, or similar platforms.
• Background in industry-specific process improvement (e.g., financial services, manufacturing, healthcare).
• Familiarity with automation technologies (RPA, AI, workflow orchestration).
• MBA or advanced degree in business, data analytics, or related field.