What are the responsibilities and job description for the Oracle Finance Managed Services Consultant position at IBM?
Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your Role And Responsibilities
An Oracle Finance Managed Services Consultant is expected to engage in activities in support of day-to-day managed services activities.
The Team Lead is an experienced consultant who can support Oracle Cloud Financials (AR, AP, GL, FA and CM).
Additional experience with other areas of Oracle Cloud ERP (e.g. Accounting Hub, Projects, Tax, Reporting) would be an advantage.
Required Technical And Professional Expertise
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your Role And Responsibilities
An Oracle Finance Managed Services Consultant is expected to engage in activities in support of day-to-day managed services activities.
The Team Lead is an experienced consultant who can support Oracle Cloud Financials (AR, AP, GL, FA and CM).
Additional experience with other areas of Oracle Cloud ERP (e.g. Accounting Hub, Projects, Tax, Reporting) would be an advantage.
Required Technical And Professional Expertise
- Serve as primary point-of-contact for assigned clients to ensure engagement and act as the liaison between the client, sales, resources, and other team members within Managed Services.
- Provide day-to-day Oracle application support for assigned clients. Be hands-on with client ticket resolution.
- Work directly with clients to ensure that all tickets and requests are properly addressed, assessed, prioritized, and worked through to completion. Ensure services are performed to the agreed to SLAs.
- Drive issue resolution as required. Investigated problems and issues that have been raised, pulling in other resources from the Managed Services team or Delivery if needed.
- Assist with transitioning clients into Managed Services post implementation go-lives and newly signed clients.
- Identify, manage and communicate issues and risks, escalating as required to Senior Management.
- Understand client needs and proactively make suggestions that will improve customer satisfaction.