What are the responsibilities and job description for the Entry Level Technical Support Engineer position at IBM?
Introduction
Are you passionate about solving technical problems and helping others succeed? IBM Software Support is looking for curious, driven, and customer-focused engineers to join our team of Technical Support Engineers. As a support engineer, you’ll gain hands-on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real-world client success.
Why Join IBM Support?
As a Technical Support engineer, you will:
Bachelor's Degree
Required Technical And Professional Expertise
Are you passionate about solving technical problems and helping others succeed? IBM Software Support is looking for curious, driven, and customer-focused engineers to join our team of Technical Support Engineers. As a support engineer, you’ll gain hands-on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real-world client success.
Why Join IBM Support?
- IBM Support is a cornerstone of client success, known for:
- Industry-leading customer satisfaction.
- 24x7 global availability and proactive engagement with our clients.
- Secure data handling aligned with global standards.
- Expertise and efficiency powered by AI tools like watsonx and copilot.
- A culture of learning, collaboration, and innovation!
As a Technical Support engineer, you will:
- Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
- Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.
- Create and update knowledge base articles to share insights.
- Educate clients on product usage and best practices.
- Work with Engineering and Product teams to improve IBM solutions.
- Participate in proactive support activities such as upgrade planning and product adoption.
Bachelor's Degree
Required Technical And Professional Expertise
- Bachelor’s degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field.
- Strong communication skills and a passion for customer satisfaction.
- Familiarity with Windows/Linux operating systems.
- Basic understanding of troubleshooting and problem resolution.
- Fluent in English.
- Experience within customer service teams.
- Exposure to programming languages like Java, Python, etc.
- Understanding of software development concepts and system integration.