What are the responsibilities and job description for the Engineering Operations Manager position at IBM?
Introduction
As the Engineering Operations Manager, you will lead engineering operations across the Mid-Hudson Valley (MHV) and broader Americas region.
This role requires a strategic leader, while operating in a fast pace environment with a deep technical expertise in facilities management, particularly in mechanical and electrical systems. You will drive operational excellence, foster cross-functional collaboration, and ensure service delivery meets IBM’s high standards.
Your Role And Responsibilities
Strategic Leadership & Operational Support
Technical Diploma
Essential Requirements
Required technical and professional expertise
Technical Expertise
As the Engineering Operations Manager, you will lead engineering operations across the Mid-Hudson Valley (MHV) and broader Americas region.
This role requires a strategic leader, while operating in a fast pace environment with a deep technical expertise in facilities management, particularly in mechanical and electrical systems. You will drive operational excellence, foster cross-functional collaboration, and ensure service delivery meets IBM’s high standards.
Your Role And Responsibilities
Strategic Leadership & Operational Support
- Lead a team of electrical and mechanical engineers; serve as the subject matter expert for the market
- Build trusted relationships with internal and external stakeholders, proactively solving challenges and driving improvements
- Develop deep client business intelligence to anticipate needs and deliver strategic value
- Ability to respond and provide resultion in a 24x7 critical enviroment
- Oversee operations of mechanical, electrical, critical environments, and fire/life safety systems for a diverse portfolio
- Ensure compliance with preventative maintence program that is completed by the service provider
- Optimize SOPs and implement best practices across the portfolio
- Partner with the on account service providers, SMEs, CIO teams, Space & Occupancy, IT, Security, EHS, and strategic vendors.
- Support regional initiatives while maintaining consistency and quality across the Americas
- Translate complex technical requirements into actionable business solutions.
- Lead continuous improvement initiatives to enhance service delivery and efficiency.
- Participate in the capital planning for the portfolio and act as engineering MSE on capital projects
Technical Diploma
Essential Requirements
Required technical and professional expertise
- 10 years in senior-level Facilities Engineering role or technical leadership roles.
- Subject matter expertise in hard services within facilities management or critical infrastructure environment.
- Strong knowledge of mechanical, electrical, critical environment systems, and local codes.
- Experience with contracts, budget, schedule, and construction projects.
- Exceptional team leadership and talent development skills.
- Strategic thinker with the ability to connect technical solutions to business outcomes.
Technical Expertise
- Professional Engineer License is a plus.
- Ability to balance business needs with real estate objectives.
- Skilled in managing client sensitivities and escalation protocols.
- Bachelor’s degree in Engineering or equivalent technical discipline.
- Proven experience managing diverse facilities across multiple regions.
- Demonstrated success in delivering complex engineer programs.
- Analytical mindset with a data-driven approach to problem-solving.