Customer Success Engineer

Introduction

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.

Your Role And Responsibilities

As a Brand Technical Specialist for the Storage Portfolio, you will act as a technical consultant to clients and IBM sellers, providing technical sales support for a wide range of Storage solutions. This role requires expertise in architecting and delivering Proofs of Concept (POC) and Storage solutions that meet client needs. Your primary responsibilities will include:

• Deliver Technical Sales Support: Provide technical sales support to clients and IBM sellers, leveraging expertise in Storage solutions to drive business growth and client satisfaction.
• Architect Storage Solutions: Design and architect Storage solutions that meet client needs, incorporating products such as Brocade Directors, Switches & Extension Switches, Cloud Object Storage, and more.
• Conduct Proofs of Concept: Deliver Proofs of Concept (POC) to demonstrate the value and capabilities of IBM Storage solutions, driving client adoption and revenue growth.
• Collaborate with Clients and Sellers: Work closely with clients and IBM sellers to understand their technical requirements and provide tailored Storage solutions that meet their needs.
• Develop Solution Strategies: Develop and implement solution strategies that drive business growth, improve client satisfaction, and increase revenue.
  
  

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Storage Solutions Expertise: Experience with architecting and delivering Storage solutions that meet client needs, including products such as Brocade Directors, Switches & Extension Switches, Cloud Object Storage, Elastic Storage Server, and FlashSystems.
• Technical Sales Support: Experience with providing technical sales support to clients and sellers, leveraging expertise in Storage solutions to drive business growth and client satisfaction.
• Proof of Concept Delivery: Experience with delivering Proofs of Concept (POC) to demonstrate the value and capabilities of IBM Storage solutions.
• Storage Product Knowledge: Experience with a wide range of Storage products, including Storage Virtualize, Hyper Protect Services, IBM Storage Fusion, SAN Volume Controller, and Tape Libraries.
• Solution Development: Experience with developing and implementing solution strategies that drive business growth, improve client satisfaction, and increase revenue.
  
  

Preferred Technical And Professional Experience

• Storage Architecture Knowledge: Experience with designing and architecting complex Storage solutions, incorporating multiple products and technologies to meet client needs.
• Advanced Storage Products: Experience with a wide range of advanced Storage products, including Storage Suite for IBM Cloud Paks, System Storage DS8K, and TS11xx Tape Drives.
• Solution Optimization: Experience with optimizing Storage solutions to drive business growth, improve client satisfaction, and increase revenue through effective solution development and implementation.