Customer Success Engineer (CSE) - Security (IAM)

Introduction

We are looking for an experienced Identity & Access Management (IAM) Technical Sales Specialist who will join our team and support West and Midwest US Financial Services customers. You will learn your client's business / technical requirements and competitive landscape and apply your technical knowledge and experience to bring solutions to solve a variety of Identity & Access Management (IAM) challenges our customers face.

You will work with sales and technical teammates to help identify, progress, and close opportunities. We are seeking individuals that possess a robust business acumen within the Identity & Access Management (IAM) domain and are ready to make an impact in selling our strategic set of solutions, including IBM Verify Identity Protection, Authmind, IBM Verify App Gateway, IBM Trusteer, IBM QRadar, and HashiCorp Vault.

Typical activities include leading and delivering client facing solution workshops, product demonstrations, technical education, and Proof of Concepts. Becoming a trusted advisor and providing a top-notch customer experience is critical. This includes supporting technical escalations, driving product deployment, and answering technical questions throughout the sales process in order to progress and close sales and develop customer relationships.

Your Role And Responsibilities

We are looking for an experienced Identity & Access Management (IAM) Technical Sales Specialist who will join our team and support West and Midwest US Financial Services customers. You will learn your client's business / technical requirements and competitive landscape and apply your technical knowledge and experience to bring solutions to solve a variety of Identity & Access Management (IAM) challenges our customers face.

You will work with sales and technical teammates to help identify, progress, and close opportunities. We are seeking individuals that possess a robust business acumen within the Identity & Access Management (IAM) domain and are ready to make an impact in selling our strategic set of solutions, including IBM Verify Identity Protection, Authmind, IBM Verify App Gateway, IBM Trusteer, IBM QRadar, and HashiCorp Vault.

Typical activities include leading and delivering client facing solution workshops, product demonstrations, technical education, and Proof of Concepts. Becoming a trusted advisor and providing a top-notch customer experience is critical. This includes supporting technical escalations, driving product deployment, and answering technical questions throughout the sales process in order to progress and close sales and develop customer relationships.

Responsibilities

• Actively identifies, develops and progresses Identity & Access Management (IAM) sales opportunities within their assigned territories segments and assigned clients.
• Provides strategic direction and leadership to client decision-makers related to IBM proposed Identity & Access Management (IAM) solutions supporting the clients’ business transformation initiatives.
• Acts as a deep technical expert in IBM Identity & Access Management (IAM) solutions and leverage your experience to make presales engagements successful.
• Collaborates with other internal IBM teams and stakeholders to drive unmatched customer satisfaction and client adoption of IBM’s Identity & Access Management (IAM) portfolio.
• Prepares and delivers value-based demonstrations of IBM software for new prospects and existing customers.
• Assists in scoping, planning, and implementation of POVs (Proof of Values) and other pre-sales activities.
• Contributes to RFI/RFP responses, ensuring technical accuracy and alignment with customer requirements.
• Understands IBM’s Automation point of view for enterprise Identity & Access Management (IAM) solutions, the completive landscape, market trends, and effectively position IBM’s unique value proposition.
• Supports customer technical escalations, health checks, best practice sharing, designing solutions, and answers technical questions throughout the sales process to identify/progress/close sales and develop customer relationships.
• Develops, nurtures and maintains deep technical account relationships with client stakeholders and leaders.
  
  

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Hands-on technical experience IBM Verify Identity Protection, AuthMind, IBM Verify App Gateway, IBM Trusteer, and IBM QRadar.
• Practical experience in customer-facing technical role, enterprise tech sales, consulting services, or equivalent.
• Skilled in consultative selling, with an understanding of the client's needs and IBM capabilities.
• Ability to identify and envision opportunities.
• Ability to effectively showcase and demonstrate solutions/technologies in a customer facing scenario.
• Strong presentation and communication skills
  
  

Preferred Technical And Professional Experience

• In-depth experience with HashiCorp Vault.
• In-depth Cloud Platform knowledge in one of the following: Microsoft Azure, Google Cloud Platform/Anthos, Amazon/AWS, IBM Public Cloud
• Applied knowledge of building and operating clusters effectively on a Kubernetes platform (preferably Red Hat OpenShift)
• Ability to act as a customer advocate, aligned with customers’ business needs.