What are the responsibilities and job description for the Customer Success Engineer - Asset Lifecycle Management position at IBM?
Introduction
At IBM, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. You’ll collaborate with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact. Success is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.
Your Role And Responsibilities
The IBM Customer Success Engineer (CSE) is a technical specialist who provides prospects, customers, IBM business partners and the IBM sales team with in-depth domain, product, solutions and/or technical product expertise covering the IBM Asset Lifecycle Management portfolio. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients. Start your journey now!
The CSE engages in pre-sales activity of the sales cycle including sales/business discussions, solution discovery, solution and business assessments, solution demonstrations, pilots and Proof of Concepts. They understand the client's business requirements, technical requirements and competitive landscape as it pertains to the IBM Asset Lifecycle Management portfolio. This role requires a consultative, solutions-focused approach that requires in-depth needs analysis (discovery), art of the possible demonstrations, customized presentations and demonstrations, and delivery of written documentation and other material to support the sales team and sales opportunities. When engaged for a specific opportunity or project, the CSE role is responsible for the technical accuracy of the proposed solution.
The CSE also engages in post-sales activity to ensure that IBM technology is implemented, adopted, and the client is satisfied.
Responsibilities of a CSE Professional includes
Bachelor's Degree
Required Technical And Professional Expertise
The CSE should have a thorough knowledge of the IBM Asset Lifecycle Management solutions. Must have a proven record of successfully understanding client issues and pulling together strategies to ensure the client is successful. Excellent customer relations; verbal and written communications skills. Ability to successfully work with sales reps to close business deals. Ability to manage multiple accounts and associated opportunities simultaneously. Ability to learn IBM’s line of products and services. Ability to analyze and resolve business and technical challenges. Ability to negotiate and prioritize projects.
Required Skills
At IBM, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. You’ll collaborate with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact. Success is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.
Your Role And Responsibilities
The IBM Customer Success Engineer (CSE) is a technical specialist who provides prospects, customers, IBM business partners and the IBM sales team with in-depth domain, product, solutions and/or technical product expertise covering the IBM Asset Lifecycle Management portfolio. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients. Start your journey now!
The CSE engages in pre-sales activity of the sales cycle including sales/business discussions, solution discovery, solution and business assessments, solution demonstrations, pilots and Proof of Concepts. They understand the client's business requirements, technical requirements and competitive landscape as it pertains to the IBM Asset Lifecycle Management portfolio. This role requires a consultative, solutions-focused approach that requires in-depth needs analysis (discovery), art of the possible demonstrations, customized presentations and demonstrations, and delivery of written documentation and other material to support the sales team and sales opportunities. When engaged for a specific opportunity or project, the CSE role is responsible for the technical accuracy of the proposed solution.
The CSE also engages in post-sales activity to ensure that IBM technology is implemented, adopted, and the client is satisfied.
Responsibilities of a CSE Professional includes
- Client discovery, delivering art of the possible and tailored solution demonstrations for key client stakeholders
- Supporting responses to RFPs (request for proposals/RFPs and requests for information/RFIs)
- Creatively prescribing solutions to help solve a client’s business initiatives and challenges
- Communicating solution proposals at any level of the business required from a CxO to a detailed business and/or technical sponsor
- Follow through with deployment activities, regular checkpoints, and maintain a positive relationship with the client
Bachelor's Degree
Required Technical And Professional Expertise
The CSE should have a thorough knowledge of the IBM Asset Lifecycle Management solutions. Must have a proven record of successfully understanding client issues and pulling together strategies to ensure the client is successful. Excellent customer relations; verbal and written communications skills. Ability to successfully work with sales reps to close business deals. Ability to manage multiple accounts and associated opportunities simultaneously. Ability to learn IBM’s line of products and services. Ability to analyze and resolve business and technical challenges. Ability to negotiate and prioritize projects.
Required Skills
- At least 2 years of experience with IBM Maximo, Sterling OMS, and/or competing solutions
- Strong technical expertise in Asset Management, Real Estate and Facilities Management, and/or Order Management Systems
- Travel up to 60% or 3 days a week (home on weekends- based on project requirements)
- English: Fluent
- Strong experience and understanding of pre-sales support processes is a plus
- Post-sales Customer Success Management skills such as onboarding, driving NRR, NPS, and maintaining customer satisfaction
- Understanding of the systems and products that make up the Asset Lifecycle Management ecosystem (i.e. Asset Management, ERP, Asset Management, Facilities Management, ESG Reporting)
- Formal sales training courses (i.e. Demo2Win, Solution Selling, Strategic Selling, Challenger Sale, Target Account Selling, Integrity Selling, etc.)
- Knowledge of Containerization and Kubernetes (i.e. Red Hat OpenShift)