What are the responsibilities and job description for the Customer Success Apptio Solution Architect position at IBM?
Introduction
At IBM Software, we transform client challenges into solutions. Building the world’s leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You’ll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM’s product and technology landscape. Here, you’ll have the tools and opportunities to advance your career while creating software that changes the world.
Your Role And Responsibilities
What We Want You To Do
At IBM Software, we transform client challenges into solutions. Building the world’s leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You’ll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM’s product and technology landscape. Here, you’ll have the tools and opportunities to advance your career while creating software that changes the world.
Your Role And Responsibilities
What We Want You To Do
- Work with customers to increase both usage and the ‘stickiness’ of the Apptio solutions
- Perform design reviews and propose recommendations that balance business requirements with technical best practices
- Support customers to integrate the Apptio solutions into their overall application landscape, supporting data and process integration topics
- Gain domain knowledge across all Apptio solutions including Costing, Planning and Billing to support multi-application processes and requirements
- Act as the primary technical liaison between Customer Success and Product Management representing the voice of the customer
- Assist project teams in understanding Product Management and Engineering recommendations.
- Carefully document product improvement ideas and their impact to our customers to drive emphasis on current customer needs in product development roadmaps.
- Distill technical details into consumable concepts that can be explained to consultants and customers
- Participate in technical escalations as necessary
- Assist with root cause analysis when incidents arise
- Train future generations of architects
- Client-focused attitude and ability to be a customer advocate
- Strong analytical and problem-solving skills; detail-oriented and curious
- Expert skills in data analysis/manipulation; versed in formulaic logic (e.g. Excel)
- Ability to prioritize among competing high-priority demands
- Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance
- Ability to communicate complex technical concepts to less technical audiences, both internal and external and at the executive level
- Team player with solid communication and presentation skills
- High-level knowledge of enterprise IT organizational, business, and technical environments
- Demonstrated client relationship and interpersonal skills
- Consulting experience in enterprise systems implementations
- Demonstrated experience with packaged application software implementation
- A proven track record of meeting with senior management and executives as the subject matter expert
Salary : $117,000 - $219,000