What are the responsibilities and job description for the Technical Support Professional position at IBM Corporation?
Technical Support Professional, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US (Up to 100% telecommuting permitted): Responsible for addressing advanced complex hardware setup and software installation issues. Advanced troubleshooting for incidents escalated from lower tiers (Tier 1, 2, 3) to ensure optimal system performance and minimal downtime. Act as an administrator implementing IT security policies and processes using tools such as Tenable and Security
Salary : $90,000 - $126,000