Summary

Provides employees with transportation to and from the employee parking lot to the Main Clubhouse and The Core.  Under the direction of the Outside Operations Manager, the goal is to achieve a safe and secure transportation experience along with the highest level of employee satisfaction.

Essential Duties and Responsibilities

1. Carry’s out the “IBIS Experience” each and every day.
2. When needed, assists employees as they enter and exit the shuttle to ensure safety.
3. Regulates heating, lighting, entertainment and ventilating systems for passenger comfort.
4. Keeps shuttle clean and in sound operating condition and communicates any mechanical challenges in a timely fashion to the Lead Mechanic of Golf Course Maintenance.
5. Fuels shuttle on an as needed basis.
6. Adheres to firm shuttle schedule in order to provide consistency for the employees. 
7. Complies with all Ibis safety and traffic regulations.
8. Completes an end-of-shift report to be kept in the shuttle for weekly review.

Other Functions

• This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position.  Employees holding this position will be required to perform any other job related duties as requested.

Supervisory Responsibility

This job has no supervisory responsibilities.

Competencies

To perform this job successfully, an individual should demonstrate the following competencies.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School diploma or general education degree (GED) preferred or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

• None apply

Certificates, Licenses, Registrations

• Valid Florida Driver’s License

Other Skills and Abilities

• Knowledge of current traffic and passenger safety rules and regulations.

Other Qualifications

• Friendly and welcoming personality
• Conducts oneself in a professional manner and maintains a professional image at all times.
• Positive attitude
• Able to work effectively in a fast paced environment.
• Integrity beyond reproach.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.