Part-time position available.

Summary

Provides outstanding service to our members and their guests in a professional and courteous manner. All members and guests must feel as if they are greeted and treated as a VIP throughout their entire spa experience.

Essential Duties and Responsibilities

1. Arrives to work with ample time to assist with preparation of infused waters and to setup treatment rooms to begin member services promptly as scheduled. 
2. Welcomes all members and guests by name and introduces themselves to all new members. Engages client in conversation to confirm services and preferences and determines treatment based on individual problems and needs to provide maximum benefit to client. 
3. Completes paperwork including waivers and release documents and records each service on client intake forms. Keeps accurate records and files accordingly. 
4. Explains treatment procedures and provides information about products used during the service and is prepared to make appropriate retail recommendations. 
5. Performs high-quality spa services (massage and body treatments) to help clients relieve pain, rehabilitate injuries, improve circulation, relieve stress, relax, and aid in their general wellness. Ensures that all treatments are carried out according to regulatory and Club standards and follows all Ibis service protocols including greeting, timing, and escort to and from treatment room. 
6. Provides clients with guidance on stretching, strengthening, and overall relaxation. May use aides such as hot stones, wet compresses, and ice when needed. 
7. Performs services within allotted time frame for each treatment as outlined in the service menu and protocols.
8. Encourages pre-booking and anticipates requested/repeat clients’ needs and preferences. 
9. Remains current of services and products offered by The Spa and participates in and promotes events, specials, and retail products to members/guests.
10. Maintains the treatment rooms in a neat and professional manner. Stocks products and linens. Cleans, disinfects and/or sterilizes equipment and instruments. Prepares treatment room for next client and/or therapist. Closes room at end of shift following Spa guidelines provided during orientation.

Other Functions

• Keeps current of industry trends and education. Shares new program ideas with Spa Manager.
• Presents a professional and well groomed appearance. Company issued name tag and uniforms must be worn at all times. Uniform must be laundered and pressed.  
• Attends training classes and product learning sessions as requested.
• Assists with opening and closing procedures. Inspects all rooms for cleanliness and appearance.
• Assists with folding and stocking of all linens utilized throughout The Spa.
• Attends staff meetings as requested by Spa Manager. 

• Complies with attendance rules and follows schedule as posted. Arrives thirty (30) minutes prior to scheduled work time. May be required to stay beyond work schedule as needed.

• Participates in testing of spa services; including written and practical testing.
• Notifies Spa Manager when spa supplies are needed.
• This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position.  Employees holding this position will be required to perform any other job related duties as requested.

Supervisory Responsibility

This job has no supervisory responsibilities

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

One year certificate from college or technical school; two years’ massage experience in upscale resort or private country club, preferred.  

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

• Basic Computer Skills.

Certificates, Licenses, Registrations

• Current State of Florida Professional License.
• CPR/AED Certification preferred.

Other Skills and Abilities

• Must understand and believe in the healing benefits of massage therapy and bodywork.
• High level of professionalism.
• Team player.
• Detail oriented to the point of understanding the requirement and preferences of the members and guests.

Other Qualifications

• Individual should have an outgoing personality.
• Highly motivated individual with positive outlook.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The employee is frequently required to stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to walk; sit and taste or smell. The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts and outside weather conditions. The noise level in the work environment is usually very quiet.