What are the responsibilities and job description for the Sales Representative position at ibex?
Overview
Overview:
Our Sales agents provide world class customer service support over the phone, to prospective customers in an effort to convert each contact into sales.
Job Type: Full-time
Responsibilities
Responsibilities:
- Receive calls from prospective and existing customers about digital home services (wireless, cable, home security, satellite, home phone etc.), and take them through the sales process with the aim of converting each contact into a sale.
- Follow a consultative sales process by asking questions and listening to the responses in order to gather information about what the caller is interested in, and be able to match those responses to a particular product offering.
- Accurately create customer accounts using various customized software platforms
- Assist customers in a professional and expedient manner
- Consistently perform on a variety of dimensions including, exceeding sales goals and meeting quality assurance requirements.
Qualifications
Requirements/ Skills:
- Competitive spirit and the drive to be at the top
- Team player who is assertive, goal-oriented, positive and self-motivated
- Desire to work in a dynamic, fun, and fast-paced environment
- Strong ability to multi-task, including conversing while navigating our systems simultaneously
- Proficiency in using computer applications
- High level of integrity
- Excellent communication
- Must pass a criminal background check