What are the responsibilities and job description for the iSpeak - Language Program Student position at ibex?
Overview
Our Mission at ibex is Your Success!
ibex is recruiting customer service representatives.
About ibex:
ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.
Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.
iSpeak is the opportunity to join a program that suggests a connection or link between non-native speakers and the English language, helping learners to become confident in using the language and ready to start your job at IBEX!. This program offers a high level Eglish program under no cost to the qualified applicants that look to join ibex but lack the English level required.
Responsibilities
- Commitment to adhere to the schedule and duration of iSpeak.
- Actively participate in every class with enthuasiasm and attention toimprove their language ability.
- Shows interest in the learning process.
- Complies and delivers every class activity requested with dedication and quality.
- Demonstrates responsability and punctuality everyday.
- Undergoes the evaluations and validations as requested by the English Coaches.
- Maintains a positive and professional demeanor and portrays the company in a positive light.
Qualifications
Language/Communication Skills
- Ability to fluently speak and write English.
Technical Skills
- Ability to type 25 words per minute with 90% accuracy.
- Ability to effectively navigate the internet, email and instant messaging.
- Basic computer proficiency.
Customer Focus
- Demonstrates a strong customer Orientation.
- Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
Customer Interaction Skills
- Friendly and upbeat style.
- Displays helpfulness.
- Ability to empathize with customers.
- Ability to set expectations and deliver information in a positive and articulate way.
- Ability to handle irate customers effectively.
Problem-Solving Skills
- Investigates and take action to meet customer’s needs.
- Ability to use emotional intelligence to resolve customer’s issues.
- Solves routine problems effectively, gathering the information necessary from the customer.
- Applies systematic approach to solving problems.
- Ability to demonstrate critical thinking skills.
Interpersonal Skills
- Professional and positive interactions with others and is able to establish rapport quickly.
- Treats others with courtesy and respect.
- Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
- Ability to work with little or no supervision and operate within a team environment.
- Demonstration of resolution skills and capabilities within scope of job duties
Schedule Flexibility
- Ability to adapt to changes. (Working on different teams, line of businesses and on site)
- Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
- Must be able to work full-time
We offer:
- A high quality English program powered by Pearson and delivered by qualified teachers.
- Classes Monday to Friday
- Duration: 6 weeks
- Transportation (subjected to location)
- Meal allowance