What are the responsibilities and job description for the Customer Service position at ibex?
Overview
Customer Service Representatives are responsible for creating an exceptional experience at every interaction for both new and existing customers.
If you don’t meet all of the qualifications but have a passion for learning, are a go-getter and work well under pressure, APPLY! We will reach out to you and have an open discussion about this role and how you might fit.
Responsibilities
Your day-to-day will involve:
Duties include, but are not limited to:
- Communicating with customers regarding products and services using email and phone platforms
- Full range of billing and collections duties
- Negotiating and completing order requests as needed
- Working with customers patiently, tactfully and efficiently
- Accurately computing and quoting various fees and adjustments
- Providing options to the customer based on product and service needs
- Full range of repair resolution duties
Qualifications
Some things we consider critical for this role:
- Experience in a customer focused role
- Outstanding written and verbal communication skills
- Ability to work independently and make solid decisions
- Professional
- History of excellent work attendance
- Basic math skills, data entry skills, and sales aptitude
- Basic knowledge of legacy Telco products preferred
- Experience with Microsoft Office
Must haves for this job:
- High school diploma or the equivalent
- 18 Years of age or older