What are the responsibilities and job description for the Customer Service Representative position at ibex?
Jumpstart Your Career with Ibex!
Ibex is the place to build your future with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got you covered with paid training designed to set you up for success. Our team thrives on support, good vibes, and leaders who actually listen. You’ll make real connections, grow new skills, and build your career in a workplace that celebrates you.
About The Role
As a Customer Service Representative, you’ll play a key role in helping members schedule non-emergency medical transportation. You’ll handle inbound calls (and some outbound follow-ups) from members, healthcare facilities, transportation providers, and health plan partners ensuring rides are arranged smoothly, accurately, and with excellent service.
We’re looking for positive and dependable individuals with strong communication skills and a can-do attitude. Even if you don’t meet every qualification, we encourage you to apply, potential matters here!
We are currently offering a variety of shift options; our team supports customers 24/7.
Responsibilities
What You’ll Do
What We’re Looking For
Ibex is the place to build your future with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got you covered with paid training designed to set you up for success. Our team thrives on support, good vibes, and leaders who actually listen. You’ll make real connections, grow new skills, and build your career in a workplace that celebrates you.
About The Role
As a Customer Service Representative, you’ll play a key role in helping members schedule non-emergency medical transportation. You’ll handle inbound calls (and some outbound follow-ups) from members, healthcare facilities, transportation providers, and health plan partners ensuring rides are arranged smoothly, accurately, and with excellent service.
We’re looking for positive and dependable individuals with strong communication skills and a can-do attitude. Even if you don’t meet every qualification, we encourage you to apply, potential matters here!
We are currently offering a variety of shift options; our team supports customers 24/7.
Responsibilities
What You’ll Do
- Answer inbound calls and assist members with scheduling or updating transportation
- Confirm member eligibility and accurately enter ride details
- Address questions and resolve issues related to transportation services
- Identify additional member needs and provide appropriate support
- Collaborate with internal teams to resolve real-time challenges
- Meet and exceed performance goals related to response time, accuracy, and customer satisfaction
What We’re Looking For
- Strong verbal and written communication skills
- Ability to follow a structured call flow or script
- Empathy, professionalism, and patience when supporting members or guardians
- Excellent problem-solving skills and composure under pressure
- Computer proficiency
- Full-time availability and reliability in managing a steady workload
- Ability to work independently, stay organized, and manage a steady workflow
- Flexible, dependable, and ready to learn and grow with us
- Confident, friendly, and comfortable engaging with members and partners
- Proficient with computers, including Microsoft Office and email
- Must be at least 18 years old
- High School Diploma or GED
- 2 years of customer service experience
- Ability to type 25 words per minute or more
- Reliable high-speed internet with an Ethernet connection
- A quiet, private workspace
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Savings Plan
- Paid Time Off
- Paid T-Mobile Cell Service
- Employee PerkSpot Discounts (retail, travel, dining & more!)