What are the responsibilities and job description for the Bilingual Customer Service position at ibex?
Jumpstart Your Career with Ibex!
Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.
About the Role: Bilingual Customer Service Representative – Medical Transportation
As a Bilingual Customer Service Representative, you’ll play a vital role in helping individuals get to their medical appointments. You'll schedule rides, coordinate logistics, and ensure each customer’s journey is as smooth and stress-free as possible.
This is more than a job - it’s a chance to make a real impact every day.
Responsibilities
Day to Day Responsibilities:
What You Bring:
Customer Service & Communication
Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.
About the Role: Bilingual Customer Service Representative – Medical Transportation
As a Bilingual Customer Service Representative, you’ll play a vital role in helping individuals get to their medical appointments. You'll schedule rides, coordinate logistics, and ensure each customer’s journey is as smooth and stress-free as possible.
This is more than a job - it’s a chance to make a real impact every day.
Responsibilities
Day to Day Responsibilities:
- Schedule transportation and dispatch trips
- Assist in coordination of mass transportation when needed
- Administer trips for volunteer/ independent drivers and mileage reimbursement program
- Works closely with transportation providers and health care facilities to resolve problems
- Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand
- Responsible for daily communication with transportation providers
- Ensures accurate trip data input to minimize errors and delays in timelines
What You Bring:
Customer Service & Communication
- Empathy, patience, and a genuine desire to help others
- Clear and confident phone etiquette
- Strong problem-solving and decision-making abilities
- Proficiency in Microsoft Word, Excel, and Outlook
- Comfort navigating multiple computer systems and using keyboard shortcuts
- Previous call center or customer service experience preferred, but not required
- Ability to work independently or as part of a team in a fast-paced environment
- Reliable attendance and ability to work full-time
- Must be 18 years of age or older
- High School Graduate or General Education Degree (GED)
- Must be fluent in English and Spanish languages