What are the responsibilities and job description for the Customer Service Representative position at Ibex Roof?
About Us
At IBEX Roof, we're more than a roofing company — we're a team built on growth, opportunity, and winning together. As we continue to expand, we're looking for driven, personable individuals who are ready to grow with us and be part of something great.
Schedule
This is a full-time position with an early start time of 5:00am. Specific days will be discussed during the interview process.
What You'll Bring
- Experience in outbound calling, sales, telemarketing, or cold calling is a plus
- Strong communication skills and a positive, professional attitude
- Comfortable navigating computer systems and multiple platforms
- Reliable, dependable, and committed to showing up ready to perform
What You'll Do
- Schedule qualified appointments for our estimators to present our products and services to homeowners
- Conduct outbound calls, follow up on leads, and respond to incoming inquiries
- Provide prospects with additional information via email as needed
- Assess and qualify new leads to ensure quality appointments
- Consistently meet and exceed appointment-setting goals
What We Offer
- Competitive hourly pay: $20–$25/hour
- Weekly uncapped bonus structure
- Full-time position with paid time off (PTO)
Salary : $20 - $25