NiQ Operations Coordinator

IBEX IT Business Experts is a purpose-driven organization delivering innovative IT, professional services, and SaaS-based solutions for government and commercial clients. With a culture rooted in agility, accountability, and inclusion, IBEX is a trusted partner for clients across federal agencies, prime contractors, and Fortune-ranked enterprises.

IBEX Core Values

• Passion for Success
• Committed to collaboration and innovative thinking
• Respectful of all perspectives and dedicated to teamwork
• Do the right thing, even when no one is watching
• Improving businesses & communities through collaborative solutions

Human Resources Environmental, Social, and Governance Statement

At IBEX, we recognize that our employees are our greatest asset and the foundation of our success. The Human Resources department is at the forefront of embedding Environmental, Social, and Governance (ESG) principles into the heart of our workplace culture, talent management, and operational practices. Our commitment to ESG within HR reflects our dedication to creating a sustainable, equitable, and ethical working environment for all our employees.

JOB DESCRIPTION

Position: NiQ Operations Coordinator
Reports To: Director of NiQ
Location: Remote (Atlanta Metro Preferred)
Salary/Hourly Rate: $58,000-68,000 commensurate with experience

H&W Rate: N/A

Type: NonSCA, Full-Time

Job Summary: IBEX IT Business Experts is seeking a detail-oriented and proactive NiQ Operations Coordinator to support the day-to-day operations of NiQ (NectariQ), our supplier management and engagement platform. Reporting directly to the Director of NiQ, this role plays a critical part in ensuring operational efficiency, strong user and supplier experiences, and consistent execution of administrative, compliance, and support processes.

The ideal candidate is highly organized, comfortable working across systems and stakeholders, and thrives in a fast-paced, growth-oriented environment. This role blends administrative excellence with operational coordination, making it ideal for someone who enjoys supporting leadership while also owning processes, documentation, and execution.

Key Responsibilities:

Operations & Administrative Coordination

• Provide direct operational and administrative support to the Director of NiQ
• Manage calendars, meetings, agendas, action items, and follow-ups to ensure priorities remain on track
• Assist with the preparation of presentations, reports, training materials, and internal documentation
• Maintain organized records, trackers, and workflows related to NiQ operations

NiQ Platform, User & Supplier Support

• Coordinate new user setup, role assignments, and access management within the NiQ platform
• Support supplier onboarding activities, including communications, training coordination, and documentation
• Assist with creation and maintenance of cheat sheets, training guides, and process documentation
• Provide first-level helpdesk and outreach support for users and suppliers

Compliance, Reporting & Audit Support

• Support supplier vetting, compliance documentation, and review processes
• Assist with audits, reviews, and preparation of supporting materials
• Support reporting related to user adoption, spend campaigns, and internal metrics
• Ensure data accuracy, consistency, and timely updates across systems and trackers

Internal Communications & Adoption Support

• Assist with internal communications, adoption email campaigns, and engagement efforts
• Coordinate with internal teams, business leaders, and external partners to support NiQ initiatives
• Track requests, deadlines, and deliverables to ensure timely execution

Process Improvement & Special Projects

• Identify opportunities to streamline administrative and operational processes
• Support ad hoc projects and cross-functional initiatives related to NiQ growth and adoption
• Contribute to the continuous improvement of NiQ operational workflows

Work Environment, Professional Appearance & Physical Demands

IBEX is a remote-first company for corporate and internal positions. We maintain a camera-on culture to support engagement, accountability, and collaboration across our teams.

Employees are expected to present themselves professionally in all settings — whether working remotely or in person. Attire should be business casual unless otherwise specified and should reflect the professional standards of our company and, where applicable, those of our clients.

• Corporate/Internal Roles: Remote-first with business casual dress for virtual meetings. Video should remain on during internal and external calls unless otherwise excused.
• Client-Facing Roles: Work environment and dress code are based on the client’s policies and expectations. These changes will be clearly communicated as part of the onboarding process or when assignments are updated.
• Fieldwork/Special Events: Appropriate attire may include IBEX-branded apparel, long pants, closed-toe shoes, and other safety-compliant gear, depending on the task.

Physical Demands

While most corporate roles are performed in a remote, seated office setting, some positions may occasionally require:

• Sitting or standing for extended periods of time
• Typing or viewing a screen for prolonged durations
• Lifting items up to 15–25 lbs (e.g., marketing materials, laptops, or equipment for in-person events)
• Travel for client meetings, industry events, or internal gatherings (as required)

IBEX will make reasonable accommodations in accordance with the ADA for qualified individuals.

IBEX IT Business Experts, LLC (IBEX) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, IBEX complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.   

IBEX expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of IBEX’s employees to perform their job duties may result in discipline up to and including discharge.

Qualifications:

• 2–4 years of experience in operations support, administrative coordination, or a similar role
• Strong proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint); ability to quickly learn new platforms and tools
• Experience supporting leadership and cross-functional teams in a fast-paced environment
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• High attention to detail and commitment to accuracy
• Excellent written and verbal communication skills
• Experience supporting SaaS platforms, supplier management, compliance, or reporting is a plus
• Comfortable working independently in a remote-first environment
• Must have current U.S. work authorization
• Alignment with IBEX Core Values and commitment to maintaining confidentiality

Soft Skills

• Proactive and anticipatory; think ahead and take initiative
• Highly organized with strong time-management skills
• Professional and discreet with sensitive or confidential information
• Adaptable and flexible in a growing, evolving environment
• Clear communicator who can work effectively across teams and leadership levels
• Customer- and service-oriented mindset for both internal and external stakeholders
• Problem-solver who approaches challenges with a solutions-focused attitude

Salary : $58,000 - $68,000