What are the responsibilities and job description for the Call Center Representative position at ibankpeoples?
Job Summary
Customer Solutions Center Representatives are responsible for engaging with customers through inbound phone calls. Customer Solutions Center Representatives are to represent Peoples Bank well by presenting a positive, professional image while meeting or exceeding customers' expectations. This position will begin in Munster, IN and will transition to Orland Park, IL in mid-2027.
Duties and Responsibilities
- Answer customer inquiries relating to bank products and services through inbound telephone calls
- Recognize growth or service opportunities for customers and refer them to the appropriate
department - Remain current on products, services, policies and procedures
- Resolve customer inquiries or issues with respect to any loan product offered by Peoples Bank
- Resolve customer issues through account research and utilization of support materials and resources
- Perform customer account transaction and maintenance activities accurately
- Strive for first contact resolution of customer inquiries, transactions and problem resolution
- Escalate customer requests requiring additional knowledge or expertise as defined by department
leadership - Other duties as assigned
Education and Experience
- High school diploma or general education degree (GED)
- Proficient in technical computer skills.
- Demonstrated ability in providing excellent customer service.
- Associate's degree preferred
- 2 years customer service experience preferred
- 2 years Call Center experience preferred
Skills and Qualifications
- Resolve issues with straight forward to moderate degrees of complexity through account research.
and utilization of support materials and resources. - Must be self-motivated and follow established guidelines.
- Works under moderate supervision in day-to-day activities and escalates issues as needed.
- Clear and effective communication in person and over the phone.
ABOUT US
For over a century, Peoples Bank has served as a cornerstone of customer commitment, helping our communities thrive and continuously supporting our community members. Proudly bearing the Finward name as a Finward Company, our logo symbolizes our unwavering dedication to financial excellence, advanced technology, and elevating the customer journey.
Headquartered in Munster, Indiana, Peoples Bank offers an extensive array of consumer, business, and wealth management solutions, alongside cutting-edge digital banking services. With conveniently located Peoples Banking Centers spread across Northwest Indiana and Chicagoland, we uphold a tradition of delivering top-notch performance to our valued residents.
At Peoples Bank, we are driven by a passion for fostering success within our customer base and communities. Anchored in our core values of Stability, Integrity, Community, and Excellence, we are committed to building strong partnerships with our customers and communities to help them achieve financial success. Through innovative engagement and technology, we ensure an exceptional customer experience at every turn.
For more information on benefits visit the Careers page of our company website at https://www.ibankpeoples.com/resources/careers.
Peoples is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
Equal Housing Lender/Member FDIC