Service Engineer

Life at IBA

At IBA, we’re not just building technology - we’re shaping the future of cancer care. Headquartered in Belgium and powered by over 2,200 passionate professionals worldwide, our mission is simple yet profound: Protect, Enhance, and Save lives.

For almost 40 years, we’ve been at the forefront of innovation, developing cutting-edge equipment and software for diagnostics, cancer treatment, and industrial applications. As the global leader in Proton Therapy, we’ve helped treat over 140,000 patients and deployed more than 700 particle accelerators across the globe.

Our expertise spans four dynamic business lines:

• Proton Therapy – delivering next-generation precision treatment
• Radiopharmaceuticals – supporting oncology care with premium services and equipment
• Dosimetry – ensuring safety and quality in medical equipment
• Industrial Accelerators – advancing technology for medical and industrial use
  
  

Joining IBA means becoming part of a team that dares to push boundaries. We collaborate with the world’s top oncologists, engineers, and scientists to deliver life-changing solutions. If you’re driven by purpose and eager to make a real impact, you’ll find your place here—where innovation meets meaning.

Ready to give your career a deeper purpose? Join us and help shape the future of healthcare.

Mission

IBA Industrial (https://www.iba-industrial.com) is looking for a Site Engineer to join our team. As a vital member of our dedicated customer team, the Site Engineer will manage and ensure the optimal performance of our state-of-the-art accelerator-based system, located at the customer site, which produces crucial radioisotopes for medical applications.

Challenges we trust you with

• Maintain and deploy the system for various customer needs, which will include but not be limited to: QA, Development, Software/Hardware Testing, Troubleshooting, and Experimentation.
• Troubleshoot system equipment including electrical, mechanical, and software problems.
• Perform maintenance of the system including but not limited to routine preventative maintenance, system upgrades, and corrective maintenance as necessary.
• Perform system inspections and clearly communicate the status of the system to leadership as well as to IBA employees.
• Provide support to system hardware and software testing.
• Support daily clinical operations for the customer staff as defined by the Field Service Manager in accordance with site policies.
• Maintain adequate records as defined by the customer and Field Service Manager in accordance with company QA and FDA regulations.
• Support the IBA’s systems in all phases, which will include but not be limited to unit testing, integration testing, validation testing and other various site related activities as the Field Service Manager defines them.
• Perform other related duties as required and assigned.
  
  

What We Value

You have:

• B.S. in Engineering, Physics or other applicable field, or an Associate’s degree with 7 years of relevant work experience.
• 3 years' experience in electrical/mechanical system repair, troubleshooting, maintenance of large integrated systems.
• Candidate should have experience in several of the following: Cyclotrons, Electronics, Mechanical Systems, Software Analysis, X-Ray Systems, Positioning Equipment, Cooling Systems, Vacuum Systems, PLC’s (Siemens), Regulation Loops, Drivers, Sensors, Electric Motors, High Voltage Equipment, Power Supplies, Proton Therapy Systems, etc.
• Solid general knowledge of/experience with Microsoft products: Excel, Word, Outlook, Teams, etc.
  
  

And you also are:

• Customer oriented.
• A team player with strong interpersonal and collaboration skills.
• Driven, proactive, intellectually curious, resourceful and a hands-on person.
• Able to follow rules, regulations, and be able to deliver on strict deadlines.
  
  

Compensation And Benefits

IBA offers a comprehensive benefits package that reflects our commitment to employee wellbeing and our values as a B Corp. Our plans are designed to support your financial, health, and personal needs—covering you and your family.

Salary: Approx. $87,000 – $106,000 (based on experience, location, and education)

Core Benefits (100% employer-paid):

• Life & AD&D Insurance (1x annual salary)
• Short/Long-Term Disability (80% / 60% of pay)
• Medical, Dental, Vision premium subsidies
• Health Savings Accounts / Health Reimbursement Accounts contributions
• Wellness incentives (up to $500/year)
• 401(k) match (4%)
• 10 weeks full paid Parental Leave
• Paid time off: 7 personal 10 PTO days (first year)
• Tuition reimbursement & development support
• Emergency travel & employee assistance
  
  

Optional Benefits: Voluntary Life Insurance, Pre-paid Legal, Flexible Spending Accounts