What are the responsibilities and job description for the IB Ride Operator position at IB Parks and Entertainment?
Under the direction of the Area Supervisor, operates rides and attractions and provides optimum service to our Guests.
Specific Responsibilities
• Operates assigned ride or attraction in accordance with company policy and procedure, state and federal regulations and safety protocols.
• Explains and enforces ride rules and safety regulations. Enforces age and height requirements as necessary.
• Maintains and issues the proper equipment for the attraction (if needed).
• Controls the ride while in progress and constantly monitors the attraction while in operation.
• Assists Guests in and out of the ride or attraction in a safe manner.
• Inspects the ride or attraction and notifies management immediately if mechanical or electronic problems occur. Ensures emergency matters are brought to the Supervisors attention immediately. Cooperates with area supervisors to ensure the safety of personnel and Guests.
• Assist Guests with inquiries and always maintains good Guest relations.
• Provides first aid assistance and materials as needed, notifies emergency personnel.
• Maintains an acceptable level of cleanliness and organization in immediate and surrounding work areas.
• Performs opening and closing procedures in assigned areas.
• Performs other duties as required.
Requirements
Skills, Knowledge and Abilities Required
• Must be 16 years of age or older.
• Ability to ensure customer satisfaction and handle Guest concerns.
• Excellent verbal communication skills
• Available to work a flexible schedule that includes nights, weekends, and holidays.
• Ability to calculate and count, read and comprehend.
• Ability to retain information and make decisions.
• Ability to handle multiple tasks with effective follow-through.
• General knowledge of computers, various electronic devices and software.
• Organizational skills at keeping detailed records report and logs.
• Ability to see, hear, talk clearly and write legibly.
• Ability to have full dexterity to be able to grip small items and agility with the ability to work and maneuver in tight spaces and climb ladders.
• Ability to stoop, bend, squat, grip small objects and push or pull heavy objects. Duties may be performed in a high noise level environment and involve standing for long periods of time.