What are the responsibilities and job description for the Utility Call Center Supervisor position at Iapetus Holdings LLC Career Center?
Utility Call Center Supervisor
We’re dedicated to the growth of our employees. We truly believe in your development. For those who show initiative, we will do what it takes to get you where you want to go.
We’re growing but still maintain an entrepreneurial spirit. We give you room to be accountable and responsible in your role. We believe progress is bred through innovation and we encourage our employees to bring their ideas forward.
We’re safety focused. Safety is paramount in how we operate as we believe in providing excellence in our service to our vegetation management clients.
We’re transparent and respectful. We support each other and are transparent and honest in our communication. We believe that trust is the foundation of our success with clients and within our team.
We are seeking a Utility Call Center Supervisor to oversee a call center and staff and act as a working supervisor. The call center supports inbound inquiries and complaints regarding tree trimming and vegetation management services. Responsibilities include logging, routing, and resolving service requests in the client’s system while providing excellent customer service. Supervisor Candidates preferred experience is 2–5 years of utility customer support experience, strong communication and data entry skills, and be tech-savvy.
Responsibilities:
- Oversee a staff of customer specialists, coaching, training, escalation point and performance reviews, timecard review and approval
- Handles inquiries and complaints regarding tree work and conditions near power lines
- Logs, routes, and resolves service requests in client’s work management systems
- Ensures rapid response time and accurate issue tracking
- Lead and participate in client projects and other initiatives
- Other duties as assigned
Qualifications:
- 3-5 years in customer support
- 2 years working in supervisor/ leadership capacity
- Utility customer service support preferred
- Strong communication
- Data Entry Skills
- Bilingual preferred
- Strong problem-solving and critical thinking skills
- Must be skilled with technology and possess computer and smartphone skills
Pre-Qualifications
- Must successfully pass a background check and drug screen.
Job Type – Full Time
Location – Remote or in-office
