Customer Service Assc

Essential Duties:

• Receive information on allocations from Port Representative and enter the information into the computer either manually or by electronic file transfer, in a timely and accurate manner.
• Run allocation reports and verify the accuracy of the information entered; distribute the reports promptly to appropriate departments.
• Monitor the progress of allocations throughout the day, communicating with appropriate personnel regarding special problems, "hot loads", etc., to facilitate the completion of allocations.
• Release completed loads promptly throughout the day.
• Promptly set up a Ship File, including customs release, marine survey and manifest.
• Accurately and efficiently enter the account manifest into the computer system, either manually or by electronic file transfer.
• Run manifest and accessory reports and verify the accuracy of information entered.
• Generate work labels and Monroney’s for timely distribution to the Field Department personnel.
• Print and sort Monroney’s performing Monroney research as needed.
• Perform vehicle inquiries and opening / closing of accessories
• Track manifest totals, customs release and not on file (NOF) units.
• Provide all billing information to accounting by the established deadline.
• Respond promptly, accurately and courteously to requests for information from other departments, Port Representatives and their regional or national representatives, trucking companies and other support services.
• Handle trucker e-mails.
• Box/file documents
• Maintain up-to-date filing of reports, releases, manifests, shipping, and other documents as instructed.
• Answer the telephone in a pleasant and professional manner.
• Provide courteous assistance to incoming customers, visitors, and employees.
• Reconcile physical inventory with computer.
• Process information for special account campaigns according to procedures on an as-needed basis.
• Maintain a safe working environment and follow all policies and procedures regarding safety.
• Perform other duties as assigned.
• Shift: Monday– Friday 7:00am – 4:00pm with possible overtime and/or weekend work as needed.

Minimum Qualifications:

• High school diploma or GED
• Valid US Driver’s License
• Obtain and maintain Transportation Worker Identification Credential (TWIC Badge) issued by the Department of Homeland Security
• 2 years of experience in Microsoft Excel.
• Type 40 wpm
• Ability to communicate, understand, and follow verbal and written instructions.

Preferred Qualifications:

• Knowledge of systems such as IBM AS400
• Excellent customer relations skills.
• Must possess problem-solving abilities and be detail oriented.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.

IAP, LLC is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.