Salesforce Administrator

Salesforce Administrator

*requires 2 days a week onsite in Boston, MA office

About the Role

We are looking for a mid-level Salesforce Administrator with a strong foundation in core Salesforce configuration and a demonstrated ability to design and maintain declarative automations. In this role, you will take ownership of Tier 2 support requests, system enhancements, and cross-functional improvements that streamline business processes across Sales, Client Services, Marketing, and Operations.

You’ll collaborate with stakeholders across the organization as part of a small but growing team that supports both Revenue Operations and product/system enhancement efforts. This role is ideal for someone who enjoys problem-solving, building scalable solutions, and influencing how systems evolve as we grow.

Key Responsibilities

• Administer and support our Salesforce environment across Sales Cloud and Service Cloud.
• Manage user provisioning, roles, profiles, permission sets, sharing rules, and data access controls.
• Handle Tier 2 support requests and troubleshoot complex configuration issues.
• Build, refine, and maintain Flows and other declarative automations.
• Partner with stakeholders across Sales, Client Services, Marketing, and Operations to gather requirements and translate needs into actionable system solutions.
• Support Marketing operations including campaign processes, lead lifecycle workflows, and reporting needs.
• Work closely with the Revenue Operations team and provide technical CRM expertise for their operational needs
• Maintain and improve data quality through audits, validation rules, field management, and reporting.
• Support release cycles including testing, documentation, communication, and training.
• Collaborate on integrations such as (Tableau, Outreach, Slack, Zoom, Teams, etc.)
• (Nice to Have) Support governance and configuration of an enterprise Slack environment.

Required Experience & Skills

• ~2 years of hands-on Salesforce Administration experience.
• Strong working knowledge of Salesforce fundamentals, including:
• Objects & fields, layouts & record types
• Roles, profiles, and permission sets
• Data security and sharing rules
• Demonstrated experience building and supporting Salesforce Flows and declarative automation.
• Ability to analyze business processes and deliver scalable, maintainable system solutions.
• Comfortable collaborating with non-technical stakeholders and explaining concepts clearly.
• Ability to manage multiple priorities and drive tasks to completion.

Preferred Qualifications

• Salesforce Certifications are strongly preferred.
• Familiarity with enterprise Slack administration or Slack automations.
• Understanding of deployment and change management best practices.

What We Offer

• A collaborative and supportive team environment.
• A culture of continuous learning and growth — we stay up to date on the latest Salesforce, CRM, and operations technology advancements, and encourage skill development, experimentation, and ongoing professional training.
• Opportunities to influence how our Salesforce ecosystem evolves as the organization scales. Your work will have a direct impact on the entire business.
• Competitive compensation and benefits package.