What are the responsibilities and job description for the Patient Service Representative position at Iannarino Fullen Group?
Title: Patient Service Representative (Contract to Hire)
Pay: $19.00 - $23.00 per hour
Location: Peoria, AZ
Job Description:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team for an amazing dental office in the West Valley. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will utilize your communication skills to address customer inquiries, resolve issues, and ensure a positive experience. The ideal candidate will have a strong background in customer service and the ability to analyze customer needs effectively.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers with order placement, modifications, and cancellations.
- Analyze customer issues and provide effective solutions in a timely manner.
- Maintain detailed records of customer interactions and transactions.
- Handle cash transactions accurately and securely when required.
- Collaborate with team members to enhance client services and improve processes.
- Uphold company policies while delivering outstanding customer support.
Experience
- Previous experience in a call center or customer service environment is preferred.
- Proficiency in English with excellent verbal and written communication skills.
- Strong organizational skills with the ability to manage multiple tasks efficiently.
- Familiarity with office software and computer systems for data entry and analysis.
- Experience in cash handling is a plus but not mandatory.
- A commitment to providing high-quality client services and support.
Salary : $19 - $23