What are the responsibilities and job description for the Customer Service Representative position at Iannarino Fullen Group?
Position Summary:
Are you someone who enjoys helping others and solving problems? Join our dynamic team where customer experience is at the heart of everything we do. As a Customer Service Representative, you will play a key role in delivering exceptional service to our clients and customers through phone and email communication. You’ll also be responsible for reviewing and processing claims, ensuring accuracy and compliance with client program requirements and company policies.
What You’ll Do:
Deliver outstanding customer service by responding to client inquiries with accuracy, efficiency, and professionalism
Research and resolve issues to ensure a positive client experience
Review and audit advertising and incentive claims for accuracy and compliance
Handle 25-50 phone calls per day while maintaining high service standards
Identify opportunities to improve processes, efficiency, and overall service delivery
What We’re Looking For:
High School Diploma or equivalent
Basic PC proficiency, including Microsoft Office (Outlook, Word, Excel)
At least 1 year of work experience preferred
Previous experience in customer service or a clerical/production environment is a plus
Strong organizational skills with the ability to manage multiple priorities
Excellent time management and attention to detail
Salary : $18 - $19